Customer Service Representative II

Service Experts

. Answer incoming customer phone calls and assist or route calls to the appropriate person .

Posted 10/23/2026full-timeHampton Bays • New York • United StatesJuniorMid-Level💰 $40,000 - $51,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills by effectively addressing customer inquiries and concerns through various communication channels. Maintains accurate customer records and adheres to compliance regulations while working in a fast-paced environment.

Highest-signal resume keywords

Customer Service ExperienceCommunication SkillsProblem-Solving SkillsOrganizational SkillsHVAC/Refrigeration Knowledge

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Call Monitoring SoftwareAccount ManagementBilling Inquiry ResolutionScheduling CoordinationMultitasking

Soft Skills

Interpersonal SkillsTeam CollaborationDecision-MakingTime Management

Industry Keywords

CPI ComplianceCustomer RelationsService StandardsDiverse Customer Communication

About the role

Key responsibilities & impact

Answer incoming customer phone calls and assist or route calls to the appropriate person
Maintain good customer relations and ensure calls meet Service Experts’ standards
Handle and resolve customer concerns, complaints, and questions by phone, email, and chat
Address billing inquiries, technician ETAs, scheduling issues, and product and service questions
Resolve problems by clarifying issues, researching, exploring solutions, implementing solutions, and escalating unresolved issues
Maintain customer records by updating account information
Accurately disposition calls in call monitoring software
Adhere to CPI compliance regulations when taking payments over the phone
Update the capacity planner for booked, rescheduled, or cancelled calls
Work with Sales and Service Coordinator and dispatch to improve scheduling accuracy and response speed
Communicate service-call status to customers
Assist with dispatching as needed
Maintain working knowledge of company products, services, and promotions
Perform similar or other assigned duties

Requirements

What you’ll need

High school diploma or equivalent with 1 year experience working in customer service or other customer-facing environment
Minimum Experience: 2+ years
Minimum Education: High School Diploma/GED
Experience or training in the use of computers and related systems in an administrative office environment
Ability to multitask and work effectively in a fast-paced and constantly changing work environment
Excellent customer-service, communication, and interpersonal skills
Ability to communicate with a diverse customer population
Ability to work effectively in both a team and an independent environment
Ability to make decisions based on established guidelines and procedures
Effective organizational and time-management skills
Understanding and knowledge of the HVAC/Refrigeration Industry is an asset
Reliable attendance and on-time job performance

Benefits

Comp & perks

24 paid days off within your first year of employment (vacation, personal holidays, & national holidays)
29 paid days off after your 2nd year of employment
Company-sponsored Medical, Dental, and Vision Insurance programs
Best-in-class 401(k) Retirement Savings Plan with attractive company matching contributions
Company-paid employee Life Insurance with options for you and your family
Short-term and Long-term disability insurance options
Supplemental benefit programs such as legal advice, pet insurance, and health advocacy programs
Training, support and opportunity for unlimited professional growth
Top Pay for Top Performers