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Service Technician II
Service Experts. Perform residential and/or light commercial HVAC service and maintenance calls .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in HVAC systems, including installation, maintenance, and repair of heating, air conditioning, and ventilation equipment. Possesses strong problem-solving abilities and effective communication skills to ensure high customer satisfaction and safety compliance.
Highest-signal resume keywords
HVAC System DiagnosisEPA CertificationTechnical Training CertificationMechanical AptitudeEffective Communication Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
HVAC ServiceHeating Equipment RepairAir Conditioning MaintenanceVentilation System TroubleshootingRefrigeration System RepairWiring Diagram ReadingDuct Fitting InstallationAirflow BalancingElectronic Air Cleaner RepairHot Water System Maintenance
Soft Skills
Time ManagementOrganizational SkillsCustomer Service
Tools & Technologies
Handheld Diagnostic DeviceHVAC Tools and Equipment
Certifications & Qualifications
HVAC CertificationEPA CertificationValid Driver's License
Industry Keywords
Residential HVACLight Commercial HVACSafety ProceduresPPE ComplianceCustomer Satisfaction
Tech Stack
Tools & technologiesAirflow
About the role
Key responsibilities & impact- Perform residential and/or light commercial HVAC service and maintenance calls
- Analyze, diagnose, and resolve customer problems
- Diagnose and service heating, air conditioning, ventilation, and refrigeration equipment and accessories
- Inspect equipment and perform diagnostics to identify potential problems
- Complete routine maintenance and equipment cleaning
- Deliver and remove parts and equipment needed for service work
- Record customer-call information using a handheld device; complete forms and paperwork
- Collect customer payments
- Communicate with dispatch regarding activity status and availability
- Deliver excellent customer service and sustain high customer satisfaction
- Promote products and services and communicate replacement-product sales leads
- Maintain and account for company property, vehicles, and tools
- Stock company vehicles, return defective warranty parts, and replenish vehicle stock
- Follow safety procedures, use required PPE, report hazards and incidents, and participate in safety initiatives
- Perform similar or other duties as assigned
Requirements
What you’ll need- Associate's degree/Certification in HVAC or related field or equivalent experience
- Solid understanding of HVAC systems
- Previous experience as an Installer, Maintenance, or Service Technician
- 2 to 5 years’ experience in HVAC with technical training certification required
- Must possess all valid licensing or certification as required by federal, state, provincial, or local governmental laws or regulations for the geographical work area
- EPA and safety certifications required
- Skilled at servicing heating, air conditioning, and ventilation equipment as well as related accessories
- Proficient mechanical aptitude and ability to operate necessary tools and equipment
- Proficient at reading wiring diagrams and troubleshooting electrical, refrigerant, and duct systems
- Able to start up and balance airflow and align belts and pulleys with little to no supervision
- Able to install a basic duct fitting
- Able to troubleshoot and repair electronic air cleaners, refrigeration systems, hot water systems, steam boiler systems, humidifiers, and related equipment
- Effective communication, time-management, and organizational skills
- Valid driver’s license with acceptable driving record
- Available to work flexible hours and on-call shifts as needed
- Ability to stand, walk, climb ladders and attic stairs, and maneuver in attics, basements, and crawl spaces
- Ability to work in hot, cold, outdoor, indoor, dry, humid, slippery, elevated, and congested environments
- Ability to safely climb 300lb load-capacity-rated ladders with a 30lb tool belt
- Natural or corrected vision with normal depth perception
- Ability to lift up to 75 pounds and carry items weighing up to 50 pounds
- Minimum Experience: 2+ years
- Minimum Education: High School Diploma/GED
Benefits
Comp & perks- Competitive Pay, including incentive opportunities for many positions
- Paid Time Off and Company Holiday Pay
- Medical /Dental /Vision Insurance programs
- 401(k) Retirement Savings Plan with company matching contributions
- Life Insurance, for you and options you can elect for your family
- Short-term and Long-term disability insurance options
- Supplemental benefit programs such as: Legal advice, pet insurance, health advocacy programs
- World Class Training opportunities through our Experts University
- Career Development opportunities