Supervisor, Talent Management

Service Experts

. Lead, coach, and develop the HVAC Training Specialist team through goal setting, feedback, performance management, development planning, workload alignment, and succession readiness .

Posted 11/12/2026full-timeRemote • Texas • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in HVAC service, maintenance, and training delivery, with a focus on curriculum development, technical governance, and adult learning principles. Proven ability to coach and influence technical professionals while managing training operations and stakeholder relationships.

Highest-signal resume keywords

HVAC Technical ExpertiseTechnical Training DeliveryCurriculum DevelopmentCoaching and FeedbackStakeholder Management

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

HVAC ServiceHVAC MaintenanceHVAC InstallationDiagnosticsTechnical Curriculum ReviewAssessment AlignmentPerformance ManagementTraining Material DevelopmentField Performance AnalysisAdult Learning Practices

Soft Skills

CoachingInfluencingFeedback ProvisionFacilitationCommunication

Tools & Technologies

Learning Management System (LMS)Mobile LabTraining Operations Management

Certifications & Qualifications

Industry CertificationApprenticeship Completion

Industry Keywords

Technical GovernanceTraining ProgramsSkill GapsCareer ProgressionField Capability

About the role

Key responsibilities & impact

Lead, coach, and develop the HVAC Training Specialist team through goal setting, feedback, performance management, development planning, workload alignment, and succession readiness
Conduct classroom observations, field visits, ride-alongs, and trainer calibration sessions
Deliver approximately 25% of available capacity through technical programs, program launches, pilot cohorts, train-the-trainer, and calibration sessions
Own technical governance, including standards, curriculum recommendations, assessment alignment, program consistency, and technical approval of content changes
Lead structured cross-training pathways supporting workforce flexibility, career progression, and field capability needs
Partner with regional directors, general managers, field leaders, and subject-matter experts to identify skill gaps and validate priorities
Use assessment results, callback or red-tag trends, learner feedback, and field observations to recommend training priorities, remediation plans, and curriculum improvements
Maintain trainer technical currency, certifications, manufacturer education, new technology updates, and continuous skill development
Review and recommend vendor or third-party technical content
Coordinate delivery capacity, scheduling, mobile lab deployment, content review cycles, LMS publishing, and reporting requirements with the Training Operations Manager
Model safety, professionalism, adult-learning practices, and Service Experts standards

Requirements

What you’ll need

Demonstrated technical expertise in HVAC service, maintenance, installation, diagnostics, or a closely related technical field
Experience delivering technical training to adult learners in classroom, lab, virtual, and field environments
Demonstrated ability to coach, influence, and provide direct feedback to technical professionals
Experience reviewing technical curriculum, assessments, job aids, standard operating procedures, or training materials for accuracy and effectiveness
Ability to interpret field-performance information and translate findings into focused capability-building actions
Strong written, verbal, facilitation, and stakeholder-management skills
Ability to travel and work in classroom, mobile lab, training-center, and field environments
Minimum Experience: 4+ years
Minimum Education: High School Diploma/GED
Associate degree, completed apprenticeship, industry certification, or equivalent combination of technical education and experience preferred

Benefits

Comp & perks

Equal Opportunity Employer
Reasonable accommodations for individuals with disabilities during the application and hiring process