Customer Success Manager

ServiceCore

. Partner with customers to understand their goals and business practices and maximize product value .

Posted 10/26/2026full-timeDenver • Colorado • United StatesMid-LevelSenior💰 $100,000 - $110,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in customer success management within a growth-stage SaaS environment, focusing on driving product adoption, managing renewals, and enhancing customer satisfaction through effective communication and relationship-building.

Highest-signal resume keywords

Customer Success ManagementRenewal Process OwnershipProject ManagementCRM Tools ExperienceAI Tools Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer SuccessRenewals ManagementProject ManagementEnterprise Account ManagementGrowth Opportunities Identification

Soft Skills

Relationship BuildingCommunication SkillsEmpathyCuriosityEfficiency Orientation

Tools & Technologies

ChurnZeroGongSalesforceSlackPylon

Industry Keywords

SaaSCustomer EngagementBusiness ReviewsCustomer SatisfactionCustomer Advocacy

About the role

Key responsibilities & impact

Partner with customers to understand their goals and business practices and maximize product value
Own the renewal process from early risk identification through signed renewal
Lead quarterly business reviews and executive business reviews
Use ChurnZero health scores, dashboards, and usage patterns to identify risk and drive product adoption
Use Gong to analyze call trends, follow through on commitments, and share customer insights internally
Use Claude, ChurnZero, Gong, Slack, and AI automation to work efficiently and scale customer engagement
Represent the customer internally by partnering with Implementation, Support, Product, Sales, and Marketing
Anticipate customer needs and provide proactive solutions
Identify growth opportunities and partner with Sales
Build scalable customer success processes and share best practices
Drive customer satisfaction, loyalty, and advocacy

Requirements

What you’ll need

3–5 years of customer success experience at a growth-stage SaaS company
Experience managing Enterprise or strategic accounts, including owning renewals and leading QBRs/EBRs
Strong project management and relationship-building skills
Efficiency-oriented approach, including automating tasks and using AI tools
Curiosity and comfort with AI tools
Hands-on experience with CRM tools such as Salesforce
Hands-on experience with CS platforms such as ChurnZero or Gainsight
Hands-on experience with conversation intelligence tools such as Gong
Hands-on experience with support tools such as Pylon
Hands-on experience with internal communication tools such as Slack
Excellent written and verbal communication skills
Ability to build trust quickly with owner-operators and executives
Ability to work independently and as part of a team
Comfort working in a fast-paced, changing environment and experimenting with new ideas
Willingness to travel a few times a year for company on-sites, team building, and customer visits
Empathy and commitment to helping customers succeed

Benefits

Comp & perks

14 company holidays in addition to unlimited PTO
Healthcare, dental and vision insurance
401(k) w/ company match
New computer and top-tier hardware
A well-stocked kitchen in the Denver office
Performance-based bonus tied to Gross Revenue Retention (GRR)