ServiceNow Engineer

SES Corporation

. Build, maintain, and optimize Service Catalog items, record producers, and complex order guides using Flow Designer .

Posted 10/16/2026full-timeUnited StatesSeniorLeadWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in ServiceNow development and process automation, with a strong focus on optimizing workflows and enhancing user experience. Proven ability to manage complex ITSM and CSM configurations while ensuring compliance and security in a multi-cloud environment.

Highest-signal resume keywords

ServiceNow DevelopmentProcess Automation Designer (PAD)CompTIA Security+ CertificationServiceNow CSA CertificationAgile Methodologies

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Flow DesignerBusiness RulesClient ScriptUI PoliciesUI ActionsData PoliciesAccess Control Lists (ACLs)Unit TestingInteractive DashboardsServiceNow Implementations

Soft Skills

Communication SkillsStakeholder EngagementCross-Functional CollaborationCustomer Service SkillsFacilitation Skills

Tools & Technologies

ServiceNowCloud One ArchitectureMulti-Cloud EnvironmentConfigurable WorkspacesAutomated Scheduled Tracking

Certifications & Qualifications

CompTIA Security+ServiceNow CSA Certification

Industry Keywords

ITSMCSMDevSecOpsAgileU.S. Air Force

Tech Stack

Tools & technologies

CloudITSMServiceNow

About the role

Key responsibilities & impact

Build, maintain, and optimize Service Catalog items, record producers, and complex order guides using Flow Designer
Write and maintain Business Rules, Client Script, UI Policies, UI Actions, and Data Policies
Design, configure, and update Process Automation Designer (PAD) workflows and customer-facing Playbooks
Customize and support Configurable Workspaces for ITSM agents and CSM customer service representatives
Manage user roles and group membership, and configure Access Control Lists (ACLs) to secure data
Update and refine forms, views, fields, and notification templates based on daily requests
Create and distribute standard reports, interactive dashboards, and automated scheduled tracking
Perform unit testing in lower environments and participate in peer code reviews before production deployment
Support the U.S. Air Force Cloud One Architecture and Common Shared Services contract
Modernize a global-scale multi-cloud environment in support of USAF system resiliency, security, and cost effectiveness

Requirements

What you’ll need

Bachelor’s Degree and 8+ years or more of experience
Must have an active Secret clearance
U.S. Citizenship required
CompTIA Security+ or equivalent (IAT-2) certification
ServiceNow CSA certification
Excellent facilitation, communication, and stakeholder engagement skills
Ability to work in a fast-paced mission-driven environment
Strong documentation, communication, and cross-functional collaboration skills
Familiarity with DevSecOps principles and practices
Familiarity with Agile methodologies such as Scrum and/or Kanban
Excellent customer service skills, with experience working in a customer-facing position
Experience with ServiceNow implementations

Benefits

Comp & perks

Medical
Dental
Vision
AD&D
STD
LTD
Company paid Life Insurance
401k with employer contribution
Paid Time Off
Pet Insurance