SAP Solution Consultant – Service Cloud

SEW Eurodrive

. Expand and roll out the SAP-based “Customer Ticketing” solution in Sales and Service Cloud V2 to efficiently handle customer inquiries .

Posted 10/19/2026full-timeBruchsal • GermanyMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in implementing and supporting SAP Sales & Service Cloud solutions, with strong analytical and communication skills to manage requirements and design IT solutions effectively. Proficient in both German and English, facilitating collaboration with international teams.

Highest-signal resume keywords

SAP Sales & Service Cloud ImplementationSAP CPISAP CRMSAP S/4HANAAnalytical Skills

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

SAP Sales & Service CloudCustomization3rd-Level SupportIT Solution DesignDocumentationService Process MaintenanceRequirements ManagementCloud Architecture UnderstandingTechnical InterrelationshipsStructured Work Approach

Soft Skills

Communication SkillsCoordination SkillsAnalytical Skills

Industry Keywords

Customer Ticketing SolutionOperational Customer ServiceBusiness Information SystemsComputer ScienceIndustrial Engineering

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Expand and roll out the SAP-based “Customer Ticketing” solution in Sales and Service Cloud V2 to efficiently handle customer inquiries
Perform customization and provide 3rd-level support for the SAP solutions under your responsibility
Manage requirements
Design IT solutions
Ensure complete documentation of implementations
Support the integration, further development, and maintenance of service processes for operational customer service
Work closely with national and international business units, process owners, adjacent solution teams, architects, and development teams

Requirements

What you’ll need

Degree in Business Information Systems, Computer Science, Industrial Engineering, or a comparable qualification
Experience implementing and supporting SAP Sales & Service Cloud (Version 1 and/or Version 2)
Strong understanding of technical interrelationships, particularly modern cloud and service architectures
Knowledge of SAP CPI, SAP CRM, SAP S/4HANA, or SAP FSM is an advantage
Strong analytical, communication, and coordination skills, combined with a structured approach to work
Very good written and spoken German and English

Benefits

Comp & perks

Attractive compensation package
Nationwide terms and conditions under the Baden-Württemberg Metal and Electrical Industry collective agreement
Collective-agreement bonus payments
Attractive, long-term company pension plan
Individually tailored, flexible working-time models
Mobile working
Flextime account
Employee discounts and special conditions
Partnerships with fitness studios
Leisure activities
On-site daycare center
In-house DriveAcademy® training center
E-learning platform
Wide range of seminars and training courses
State-of-the-art technology
IT equipment and software tools
On-site company restaurant
SEW parking garage with electric vehicle charging stations
High level of job security
Additional benefits listed on the FAQ page