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Sézane

Customer Experience Digital Associate, English/French

Sézane

. Respond to customer inquiries across email and WhatsApp .

Posted 9/30/2026part-timeNew York City • New York • United StatesJuniorMid-Level💰 $24 per hourWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates excellent customer service skills with a focus on proactive communication and problem resolution. Proficient in English and fluent in either French or German, with strong writing abilities and attention to detail.

Highest-signal resume keywords
Customer Inquiry ResponseProactive Service ExcellenceComplaint ResolutionFluency in French or GermanHigh Volume Request Management

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
Impeccable Spelling and GrammarPositive AttitudeEmpathyOrganizational SkillsTeam Collaboration
Industry Keywords
Customer Experience ImprovementProduct Information CommunicationPurchase ProceduresReturn ProceduresExchange Procedures

About the role

Key responsibilities & impact
  • Respond to customer inquiries across email and WhatsApp
  • Adopt a proactive approach focused on service excellence
  • Suggest initiatives to improve the overall customer experience
  • Handle complaints and resolve disputes
  • Provide product information, including features and availability
  • Clearly communicate purchase, return, and exchange procedures
  • Ensure proper customer follow-up

Requirements

What you’ll need
  • Excellent proficiency in English and fluency in either French or German
  • Love of writing and impeccable spelling and grammar skills
  • Ability to handle a high volume of requests with rigor and empathy
  • Positive, patient, rigorous, and organized approach
  • Ability to work in a team and meet daily goals with a positive attitude

Benefits

Comp & perks
  • Hourly rate of $24.04
  • Sézane recruits and values all talents, whatever their gender, age, nationality, culture, religious beliefs or sexual orientation.