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Sézane

Customer Service Representative – French, English, Italian

Sézane

. Respond to customer inquiries via email, WhatsApp, and outbound calls to resolve certain complaints.

Posted 9/22/2026contractParis • FranceMid-LevelSeniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with a focus on resolving inquiries and complaints through effective communication. Proficient in multiple languages, including Dutch, French, English, and Italian, while maintaining a positive and organized approach to teamwork and customer experience enhancement.

Highest-signal resume keywords
Customer ServiceFluent In DutchFluent In FrenchFluent In EnglishFluent In Italian

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
Excellent SpellingExcellent GrammarAdaptabilityDetail-OrientedOrganizational SkillsEmpathyTeamwork
Tools & Technologies
EmailWhatsAppOutbound Calls
Industry Keywords
Customer ExperienceComplaint ResolutionProduct InformationPurchasing ProceduresReturn ProceduresExchange Procedures

About the role

Key responsibilities & impact
  • Respond to customer inquiries via email, WhatsApp, and outbound calls to resolve certain complaints.
  • Take a proactive approach to supporting customers, with a strong service mindset.
  • Suggest initiatives aimed at improving the customer experience.
  • Handle complaints and disputes.
  • Provide product information regarding features, availability, and reservations.
  • Explain purchasing, return, and exchange procedures, and follow up on them.
  • Join the Customer Service Advisor team and contribute to a collaborative environment based on teamwork and mutual support.

Requirements

What you’ll need
  • You enjoy writing and have excellent spelling and grammar.
  • You are adaptable and able to handle numerous requests with rigor and empathy.
  • Excellent command of Dutch is required for daily use.
  • We warmly welcome positive, patient, detail-oriented, and organized individuals who can work as part of a team and meet daily targets in a positive atmosphere.
  • Fully fluent in French, English, and Italian.
  • Availability to work on Saturdays.