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Sézane

Fixed-Term Contract, Customer Service Representative, French/English/Spanish

Sézane

. Respond to customer inquiries via email, WhatsApp, and outbound calls to handle specific complaints.

Posted 9/22/2026part-timeParis • FranceMid-LevelSeniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with a focus on proactive communication and complaint resolution. Fluent in Dutch, French, English, and Spanish, with excellent writing abilities and attention to detail.

Highest-signal resume keywords
Fluency In DutchFluency In FrenchFluency In EnglishFluency In SpanishCustomer Service Skills

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills
Excellent SpellingExcellent GrammarAdaptabilityEmpathyDetail-OrientedOrganizational SkillsTeamworkPositive AttitudePatience
Tools & Technologies
EmailWhatsAppOutbound Calls
Industry Keywords
Customer ExperienceComplaint HandlingProduct InformationPurchasing ProceduresReturn ProceduresExchange Procedures

About the role

Key responsibilities & impact
  • Respond to customer inquiries via email, WhatsApp, and outbound calls to handle specific complaints.
  • Take a proactive approach with customers while maintaining a strong service-oriented mindset.
  • Suggest initiatives aimed at improving the customer experience.
  • Handle complaints and disputes.
  • Provide product information regarding features, availability, and reservations.
  • Explain purchasing, return, and exchange procedures, and follow up accordingly.
  • Join the Customer Service Advisor team from mid-October.

Requirements

What you’ll need
  • You enjoy writing and have excellent spelling and grammar skills.
  • You are adaptable and able to handle numerous requests with accuracy and empathy.
  • Fluency in Dutch is required for daily use.
  • We welcome positive, patient, detail-oriented, and organized individuals who can work as part of a team and meet daily targets in a positive atmosphere.
  • This position is intended for someone fully fluent in French, English, and Spanish.
  • Availability to work on Saturdays.