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Field Service Technician
Shape Technologies Group. Install, commission, troubleshoot, and repair Waterjet, CNC Laser, and Press Brake systems .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in installing, troubleshooting, and maintaining Waterjet, CNC Laser, and Press Brake systems, while providing exceptional technical support and training to customers. Strong mechanical, electrical, hydraulic, and pneumatic skills are essential for diagnosing complex issues and ensuring optimal machine performance.
Highest-signal resume keywords
Waterjet System InstallationCNC Laser TroubleshootingPress Brake MaintenanceMechanical And Electrical Systems ProficiencyCustomer Relationship Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
TroubleshootingInstallationPreventive MaintenanceMechanical SystemsElectrical SystemsHydraulic SystemsPneumatic SystemsDiagnostic SkillsTechnical DocumentationField Service Experience
Soft Skills
Verbal CommunicationWritten CommunicationTime ManagementOrganizational SkillsCustomer Training
Tools & Technologies
Microsoft OfficeConcurKronos
Certifications & Qualifications
High School DiplomaValid Driver's LicensePassport
Industry Keywords
Industrial MachineryTechnical SupportService DocumentationOn-Site SupportRemote Support
About the role
Key responsibilities & impact- Install, commission, troubleshoot, and repair Waterjet, CNC Laser, and Press Brake systems
- Provide on-site and remote technical support to ensure optimal machine performance
- Train customers in machine operation, preventive maintenance, and safety procedures
- Diagnose and resolve mechanical, electrical, hydraulic, and software issues
- Complete detailed service documentation and reports
- Maintain up-to-date technical documentation and assist with parts identification
- Establish and maintain strong customer relationships
- Participate in on-call rotation for after-hours and holiday support
- Perform routine and preventive maintenance
Requirements
What you’ll need- High school diploma required
- Minimum 2 years of experience with Waterjet, CNC Laser, or Press Brake
- Hands-on experience with industrial machinery installation or field service
- Strong mechanical, electrical, hydraulic, and pneumatic troubleshooting skills
- Proficient in mechanical, hydraulic, pneumatic, plumbing, electrical, and electronic systems
- Strong diagnostic and troubleshooting skills
- Proficient in Microsoft Office (Word, Excel, Outlook, Teams), Concur, and Kronos
- Strong verbal and written communication skills, with the ability to clearly explain complex technical issues
- Ability to organize work, manage time effectively, and work independently
- Valid driver’s license and passport
- Ability to lift up to 70 lbs and perform physically demanding tasks
- Willingness to work overtime and occasional weekends
- Ability to travel extensively, up to 100% overnight Monday–Friday, with occasional international travel
Benefits
Comp & perks- Training and career advancement opportunities
- Competitive salaries
- Medical insurance
- Dental insurance
- Vision insurance
- 401(k)
- Paid time off
- Life insurance
- Paid disability insurance
- Education reimbursement