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Field Service Technician
Shape Technologies Group. Install, commission, troubleshoot, and repair Waterjet, CNC Laser, and Press Brake systems .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in installing, troubleshooting, and repairing Waterjet, CNC Laser, and Press Brake systems while providing exceptional technical support and training to customers. Strong ability to diagnose mechanical, electrical, hydraulic, and software issues, ensuring optimal machine performance and customer satisfaction.
Highest-signal resume keywords
Waterjet System ExperienceCNC Laser System ExperiencePress Brake System ExperienceDiagnostic And Troubleshooting SkillsTechnical Support Experience
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Mechanical Systems ProficiencyHydraulic Systems ProficiencyPneumatic Systems ProficiencyElectrical Systems ProficiencyElectronic Systems ProficiencyInstallation ExperienceField Service ExperiencePreventive MaintenanceService DocumentationParts Identification
Soft Skills
Strong Communication SkillsOrganizational SkillsTime ManagementCustomer Relationship ManagementAbility To Work Independently
Tools & Technologies
Microsoft OfficeConcurKronos
Certifications & Qualifications
High School DiplomaValid Driver's LicensePassport
Industry Keywords
Industrial MachineryTechnical SupportOn-Site SupportRemote SupportPreventive MaintenanceTroubleshootingMachine Operation Training
About the role
Key responsibilities & impact- Install, commission, troubleshoot, and repair Waterjet, CNC Laser, and Press Brake systems
- Provide on-site and remote technical support to ensure optimal machine performance
- Train customers in machine operation, preventive maintenance, and safety procedures
- Diagnose and resolve mechanical, electrical, hydraulic, and software issues
- Complete detailed service documentation and reports
- Maintain up-to-date technical documentation and assist with parts identification
- Establish and maintain strong customer relationships
- Participate in on-call rotation for after-hours and holiday support
- Perform routine and preventive maintenance
Requirements
What you’ll need- High school diploma required
- Minimum 2 years of experience with Waterjet, CNC Laser, or Press Brake
- Hands-on experience with industrial machinery installation or field service
- Proficient in mechanical, hydraulic, pneumatic, plumbing, electrical, and electronic systems
- Strong diagnostic and troubleshooting skills
- Proficient in Microsoft Office (Word, Excel, Outlook, Teams), Concur, and Kronos
- Valid driver’s license and passport
- Ability to lift up to 70 lbs and perform physically demanding tasks
- Willingness to work overtime and occasional weekends
- Strong verbal and written communication skills
- Ability to organize work, manage time effectively, and work independently
- Ability to travel extensively, up to 100% overnight Monday–Friday, with occasional international travel
Benefits
Comp & perks- Training and career advancement opportunities
- Competitive salaries
- Medical insurance
- Dental insurance
- Vision insurance
- 401(k)
- Paid time off
- Life insurance
- Paid disability insurance
- Education reimbursement