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Shapely

Sales Specialist – Patient Support Coordinator

Shapely

. Call and follow up with prospective patients who have expressed interest in Shapely .

Posted 10/7/2026full-timeRemote • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in patient engagement and education, particularly regarding insurance eligibility and weight loss medications. Proven ability to manage lead pipelines effectively while meeting conversion targets in a healthcare or telehealth environment.

Highest-signal resume keywords
Sales ExperienceInsurance Eligibility EducationCRM ManagementPersuasive CommunicationHIPAA Knowledge

ATS Keywords

Tailor your resume
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Outbound CallingLead ConversionPatient EnrollmentInsurance Coverage BasicsCRM Proficiency
Soft Skills
Consultative CommunicationResilienceCustomer ServiceOrganizational SkillsTeam Collaboration
Tools & Technologies
Zoom PhoneCRM PlatformEHR
Industry Keywords
HealthcareTelehealthPatient PrivacyPHIGLP-1/GIP Medications

About the role

Key responsibilities & impact
  • Call and follow up with prospective patients who have expressed interest in Shapely
  • Educate prospective patients on Shapely's program, physician-led model, and GLP-1/GIP weight loss medications
  • Explain insurance eligibility basics and general coverage considerations for weight loss medications
  • Guide leads through enrollment and schedule initial appointments
  • Manage the lead pipeline in the CRM, tracking follow-ups and conversion status
  • Meet or exceed targets for outbound calls, conversions, and scheduled appointments
  • Re-engage warm leads who have not yet enrolled and answer outstanding questions
  • Partner with Prior Authorization and Concierge teams to ensure smooth patient handoffs
  • Relay objections, questions, and friction points to leadership to refine messaging and processes

Requirements

What you’ll need
  • Previous experience in a sales, telesales, or outbound call role, with a track record of meeting conversion targets
  • Comfortable educating prospects on insurance eligibility and medication coverage basics
  • Persuasive, consultative communication style that builds trust quickly over the phone
  • Resilient and self-motivated when working through a high-volume outbound pipeline
  • Previous experience in a similar role, preferably in a healthcare or telehealth environment
  • Technologically proficient; training provided on Zoom Phone, the CRM platform, and EHR
  • Friendly and approachable with exceptional customer service skills
  • Quick learner, able to grasp the nuances of the business
  • Knowledge of HIPAA, PHI, and patient privacy; training provided
  • Exceptional command of English, written and verbal
  • Exceptional communication skills and ability to empathetically engage with patients
  • Strong organizational and problem-solving abilities
  • Great team player
  • Passion for health and wellness and commitment to Shapely's mission
  • Ability to work in the Los Angeles time zone

Benefits

Comp & perks
  • Remote role
  • Competitive USD pay