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About the role
Key responsibilities & impact- Conduct inbound and outbound engagement calls to inform eligible participants about programs and enroll them
- Provide individualized behavior-change coaching to reduce high-risk behaviors and encourage healthy habits
- Make outbound chase calls to enrolled members without scheduled calls
- Coordinate services and care with nurses and external vendors
- Support operational requirements for assigned areas and customers
- Manage schedules and caseloads in 1:1 or team-based models
- Participate in daily and monthly meetings and present findings and insights
- Document and track member progress and program efficacy
- Work as part of a multidisciplinary Health and Care Support Team under a Manager Coaching Operations
Requirements
What you’ll need- Must be open to any shift between 10:30am–9:00pm CST, Monday–Friday
- Required to work every fourth Saturday from 8:00am–4:30pm CST
- Must attend six weeks of training from 8:00am–4:30pm CST without missing days
- Completed training from an NBHWC-certified training program
- Bachelor's degree in a health-related field required
- Experience with chat-based coaching a plus
- Experience with benchmarks and contact-center metrics preferred
- Proficiency in computer data entry and Microsoft Office
- Ability to conduct telephonic communication while navigating software and entering data for extended periods
- Knowledge of lifestyle topics including smoking cessation, weight management, nutrition, exercise, stress reduction, and sleep desired
- Ability to work independently and prioritize a moderate workload with minimal supervision
- Adaptability to schedule changes and ability to multitask
- Hard-wired internet connection required; WIFI is not permitted