Customer Service Representative

Sharecare

. Answer inbound calls from members and providers .

Posted 11/4/2026full-timeSavannah • Georgia • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service capabilities by effectively handling inquiries and resolving issues while maintaining compliance with HIPAA regulations. Proficient in utilizing computer systems for data entry and communication tracking, ensuring accurate information delivery and customer satisfaction.

Highest-signal resume keywords

Customer Service ExperienceMedical Records KnowledgeHIPAA Regulations UnderstandingMicrosoft Word & Outlook ProficiencyMulti-Tasking Ability

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Data EntryProblem AnalysisInformation GatheringCall TrackingResolution FormulationComputer Keyboard ProficiencyInternet Navigation Skills

Soft Skills

Great Communication SkillsTeam CollaborationAdaptability in Fast-Paced EnvironmentRapport Building

Industry Keywords

ROI RequestCustomer SatisfactionCall Center MetricsInbound CallsSharecare Programs

About the role

Key responsibilities & impact

Answer inbound calls from members and providers
Input data and provide a high level of customer service
Handle inbound customer service inquiries and problems via telephone and email
Record communications accurately and consistently
Use computerized systems for tracking calls, information gathering, and troubleshooting
Assess needs, explain programs, and suggest or promote alternative products or services
Identify, evaluate, and prioritize caller needs, questions, and concerns
Formulate plans of resolution and respond appropriately and efficiently
Maintain and restore customer satisfaction and partner with other teams as needed
Perform problem analysis and determine problems and recommended resolutions according to standard protocol
Proactively educate callers on program benefits
Meet or exceed call center metrics, attendance standards, and quality levels
Use computer tools to process and document information accurately
Develop rapport with callers and adjust communication style appropriately
Provide accurate information about Sharecare programs and services
Escalate issues internally and follow up on escalated issues

Requirements

What you’ll need

High School Diploma
Prior experience in a customer service related field preferred
Great communication skills
Must be able to multi-task
Must have medical records experience and knowledge of key elements of a valid ROI request
Understanding of HIPAA regulations preferred
General working knowledge of Microsoft Word & Outlook
Computer keyboard proficiency and internet navigation skills required
Ability to work effectively with others in a team environment
Ability to thrive in a fast-growing always changing environment
Local to Savannah, GA

Benefits

Comp & perks

Equal Opportunity Employer
E-Verify user