Customer Service Representative

Sharecare

. Answer inbound calls from members and providers .

Posted 9/24/2026full-timeRemote • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong customer service skills by effectively handling inquiries and resolving issues while maintaining high levels of professionalism and courtesy. Proficient in utilizing computerized systems for data input and call tracking, with a solid understanding of HIPAA regulations and medical records management.

Highest-signal resume keywords

Customer Service ExperienceMedical Records KnowledgeHIPAA UnderstandingBilingual in Spanish and EnglishMicrosoft Word & Outlook Proficiency

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Data InputCall TrackingProblem AnalysisResolution PlanningMedical Records ManagementHIPAA ComplianceComputer Keyboard ProficiencyInternet Navigation Skills

Soft Skills

Great Communication SkillsMulti-tasking AbilityTeam CollaborationAdaptability in Fast-paced EnvironmentsRapport Building

Certifications & Qualifications

High School Diploma

Industry Keywords

Customer ServiceCall Center MetricsROI RequestSharecare Programs

About the role

Key responsibilities & impact

Answer inbound calls from members and providers
Input data and provide a high level of customer service with courtesy and professionalism
Handle customer service inquiries and problems via telephone and email
Record communications accurately and consistently
Use computerized systems for call tracking, information gathering, and troubleshooting
Assess needs, explain programs, and suggest or promote alternative products or services
Identify, evaluate, and prioritize caller needs, questions, and concerns
Formulate resolution plans and respond appropriately and efficiently
Maintain and restore customer satisfaction and partner with other teams
Perform problem analysis and determine recommended resolutions according to standard protocol
Educate callers on program benefits
Meet or exceed call center metrics, attendance standards, and quality levels
Process and document information using computer tools
Develop rapport with callers and adjust communication style
Provide accurate information about Sharecare programs and services
Escalate issues internally and follow up on escalated issues

Requirements

What you’ll need

High School Diploma
Prior experience in a customer service related field preferred
Great communication skills
Must be able to multi-task
Must have medical records experience and knowledge of key elements of a valid ROI request
Understanding of HIPAA regulations preferred
General working knowledge of Microsoft Word & Outlook
Computer keyboard proficiency and internet navigation skills required
Ability to work effectively with others in a team environment
Ability to thrive in a fast-growing always changing environment
Bilingual in Spanish and English preferred

Benefits

Comp & perks

Equal Opportunity Employer
E-Verify user