Health Coach

Sharecare

. Conduct inbound and outbound engagement calls to inform eligible participants about programs and enroll them .

Posted 11/12/2026full-timeRemote • United StatesJunior💰 $22 - $25 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in behavior-change coaching and member engagement, with a strong focus on health-related topics and effective communication. Proficient in coordinating care and services while maintaining operational efficiency and tracking program outcomes.

Highest-signal resume keywords

Behavior-Change CoachingHealth-Related DegreeCustomer Service ExperienceMicrosoft Office ProficiencyNBC-HWC Certification

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data EntryContact Center MetricsSchedule AdherenceMotivational InterviewingLifestyle Coaching

Soft Skills

Effective CommunicationInterpersonal SkillsAdaptabilityMultitaskingIndependent Work

Tools & Technologies

Telephonic Communication SoftwareHealth Management Software

Certifications & Qualifications

NBC-HWC CertificationCHES Certification

Industry Keywords

Health CoachingBehavior ChangeLifestyle ManagementNutritionExercise Science

About the role

Key responsibilities & impact

Conduct inbound and outbound engagement calls to inform eligible participants about programs and enroll them
Provide individualized behavior-change coaching to reduce or eliminate high-risk behaviors and encourage healthier habits
Make outbound chase calls to enrolled members without scheduled calls
Coordinate services and care with nurses, pharmacists, and external vendors
Support operational requirements for assigned areas and customers
Maintain schedule and caseload to support member connectivity
Participate in daily and monthly meetings and present findings and insights
Track member progress and program efficacy
Serve as a positive change agent supporting lifestyle and behavior changes
Work under the supervision of an Operations Coach Manager as part of a multidisciplinary Health and Care Support Team

Requirements

What you’ll need

Must be open to any shift between 10:30am–9:00pm CST, Monday–Friday
Required to work every fourth Saturday from 8:00am–4:30pm CST
Must attend six weeks of training from 8:00am–4:30pm CST without missing days
Bachelor's degree in a health-related field required (e.g., Psychology, Nutrition, Exercise Science); in specific cases, NBHWC certification may substitute for the health-related part of the completed four-year degree
1–2 years of related experience required
Experience in a customer service role preferred
Experience with benchmarks and contact center metrics preferred, including schedule adherence
Proficiency in computer data entry and Microsoft Office
Ability to coordinate telephonic communication while navigating software and entering data for extended periods
Knowledge of lifestyle topics such as smoking cessation, weight management, nutrition, exercise, stress reduction, and sleep desired
Ability to work independently and prioritize a moderate workload with minimal supervision
Adaptability to schedule changes
Ability to multitask with members, managers, and support staff
Hard-wired internet connection required; Wi-Fi is not permitted
Effective interpersonal and communication skills
Ability to learn motivational interviewing
NBC-HWC or CHES certification qualifies for the higher hourly rate