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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Release of Information (ROI) processes, ensuring compliance with HIPAA and state regulations while delivering exceptional customer service. Proficient in managing multiple EMR platforms and training new employees to maintain high productivity and quality standards.
Highest-signal resume keywords
ROI Fulfillment ExperienceAdvanced EMR KnowledgeHIPAA ComplianceCustomer Service SkillsLeadership Abilities
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
ROI ProcessingEMR PlatformsMicrosoft Office ProficiencyQuality ChecksDocumentation Skills
Soft Skills
Organizational SkillsMultitasking SkillsProblem-Solving SkillsInterpersonal SkillsCommunication Skills
Certifications & Qualifications
HIPAA Certification
Industry Keywords
Release of InformationClient SLAInformation GovernanceState LawsBilling Accuracy
About the role
Key responsibilities & impact- Process release of information (ROI) requests from facilities in a timely, accurate manner
- Validate requests and authorizations for medical record releases based on company policy and legal guidelines
- Perform quality checks for accuracy, confidentiality, and correct billing of released records
- Maintain equipment in excellent working condition
- Deliver outstanding customer service and resolve client concerns
- Maintain knowledge of applicable state laws and fee structures
- Accept additional assignments or account coverage during backlogs
- Comply with client site policies, HIPAA, state and federal regulations, and labor laws
- Handle confidential information while ensuring efficient and accurate record release
- Serve as a subject matter expert, trainer, and escalation point
- Provide onboarding and training for new employees
- Manage escalations and resolve customer service issues
- Communicate regularly with supervisors and managers regarding quality, client concerns, and system issues
- Assist with queue management and work assignments
- Produce reports and metrics as requested
- Monitor quality, productivity, utilization, employee production, and customer SLA adherence
Requirements
What you’ll need- High school diploma or GED required
- Minimum of 3 years’ ROI fulfillment experience with Sharecare HDS or 4 years of external ROI experience required
- Advanced knowledge of multiple EMR platforms and ROI request types
- Strong organizational and multitasking skills
- Proficiency in Microsoft Office applications
- Strong documentation, communication, and customer service skills
- Demonstrated ability to manage time effectively and meet task deadlines
- Willingness to learn programs and processes quickly
- Self-motivated, dependable, and able to work independently or as part of a team
- Proven ability to maintain productivity, utilization, and quality performance standards
- Strong interpersonal and problem-solving skills
- Strong skills in documentation, communication, and organization
- Strong leadership abilities
- Ability to assist with onboarding and training of new employees
- Ability to monitor production, utilization, and quality of employees
- Ability to assist with adhering to customer SLAs including turnaround time (TAT)
- Ability to sit or stand for extended periods
- Physical capacity to lift and carry up to 25 lbs
- Manual dexterity sufficient for long periods of typing, writing, and handling documents
- Visual acuity to read documents and use a computer monitor
- Clear speaking and hearing ability for communication
- Adequate hand-eye coordination and sensory abilities for job-related tasks
- Understand the organization's information governance program and the role’s responsibilities
- Participate in required education and compliance training
- Maintain current HIPAA certification annually
- Comply with HIPAA standards and relevant corporate integrity and security obligations
Benefits
Comp & perks- Equal Opportunity Employer
- E-Verify user