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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong leadership and management capabilities, with a focus on coaching, training, and performance improvement. Proficient in operational excellence and process enhancement while ensuring compliance with regulations and fostering a collaborative culture.
Highest-signal resume keywords
Bachelor’s DegreeMedical Records ExperienceManagement ExperienceCRIS CertificationMicrosoft Suite Proficiency
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Training ExperiencePerformance TrackingProcess ImprovementDocumentation ReviewRoot Cause Analysis
Soft Skills
Active ListeningEffective CommunicationEmotional IntelligenceInterpersonal SkillsEmpathy
Tools & Technologies
Microsoft SuiteVisioCRMPower BIWorkday
Certifications & Qualifications
CRIS Certification
Industry Keywords
HIPAA ComplianceState/Federal RegulationsOperational ExcellenceClient SatisfactionSuccession Planning
About the role
Key responsibilities & impact- Oversee Leads and Specialists working in all three remote Central Operations queues
- Maintain target turnaround times across all Central Operations queues
- Provide support, decision making, and handling of urgent and escalated production and technical issues
- Manage onboarding, participate in general orientation, and ensure ongoing training execution for new hires
- Track individual and team performance using established tools and reporting
- Provide coaching, regular check-ins, and documented feedback to support accountability and development
- Address performance challenges in partnership with leadership and HR
- Identify development opportunities and support progression and succession planning
- Review and update processes and documentation to identify reference gaps or outdated guidance
- Improve operational excellence processes, practices, and documentation
- Identify process opportunities, determine quantifiable root causes, develop solutions, and review processes for continuous improvement
- Drive an engaging and collaborative culture across Sharecare
- Mentor behaviors established in Sharecare’s core competencies
- Support field operations and cross-functional partners to drive exceptional client satisfaction
- Provide education when partner-team needs cannot be met and collaborate on appropriate compromises
Requirements
What you’ll need- Bachelor’s degree or equivalent work experience required
- Minimum 5 years’ Medical Records experience preferred
- Minimum 1 year management experience or 2 years lead experience preferred
- Minimum 2 years training experience
- Experience with management applications such as the Microsoft Suite of applications, Visio, CRM, Power BI, and Workday
- CRIS certification required
- Demonstrated active listening and effective communication skills
- Strong emotional intelligence skills with ability to navigate challenging conversations
- Strong interpersonal skills with a focus on empathy, professionalism, courtesy, and patience
- Ability to coach, develop, and provide constructive feedback
- Ability to build trust and maintain positive working relationships across teams and functions
- Ability to respond thoughtfully in challenging or high-pressure situations
- Ability to carry out responsibilities in accordance with policies and procedures, including HIPAA, state/federal regulations related to operations and labor regulations