Manager, Global Central Operations

Sharecare

. Support Global partners’ leadership teams and global trainers to ensure they become SMEs .

Posted 10/6/2026full-timeRemote • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing global partnerships and operational excellence, with a strong focus on compliance with HIPAA and other regulations. Proficient in utilizing management applications to support data initiatives and enhance documentation processes.

Highest-signal resume keywords

CRIS CertificationMedical Records ExperienceManagement Applications ProficiencyOperational ExcellenceChange Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data AnalysisProcess ImprovementDocumentation ManagementPerformance ReviewSLA EstablishmentAutomation SupportDigital TransformationTechnical Event SupportWorkforce ManagementContinuous Improvement

Soft Skills

Superior Communication SkillsOutstanding Customer ServiceStrong Negotiation SkillsDetail OrientedEffective Problem-Solving

Tools & Technologies

Microsoft SuiteVisioCRMPower BIWorkday

Certifications & Qualifications

CRIS Certification

Industry Keywords

HIPAA ComplianceState/Federal RegulationsOperational ProceduresChange ManagementGlobal Partnerships

About the role

Key responsibilities & impact

Support Global partners’ leadership teams and global trainers to ensure they become SMEs
Deliver feedback and provide direction to Global partners
Ensure Global partners meet SLAs and support accountability
Communicate updates to internal initiatives, procedures, and policies
Build, update, and organize documentation
Align global DC/QC workflows with internal SOPs, processes, and procedures
Oversee adoption of change-management initiatives and implemented policies and processes
Respond to escalated client, requester, and interdepartmental issues
Establish SLAs, monthly production targets, OT parameters, and workforce-management responsibilities with operations leadership
Review team performance with Global partners and internal Global leaders
Identify, analyze, and solve operational-excellence and continuous-improvement opportunities
Manage application/reporting access and contractor access termination
Support technical events
Support data and digital initiatives with internal technology teams
Support automation, digital transformation, and process-improvement initiatives
Provide managerial coverage during reduced-capacity periods
Advance Sharecare’s transition plan and achieve transition milestones and targets
Follow applicable policies, HIPAA, state/federal regulations, and labor regulations

Requirements

What you’ll need

Bachelor’s degree or equivalent work experience required
Minimum 5 years’ Medical Records experience preferred
Minimum of 1 year management experience or 2 years lead experience preferred
Experience with management applications such as the Microsoft Suite of applications, Visio, CRM, Power BI, and Workday
CRIS certification required
Extremely team-oriented
Ability to work well in fast-paced, multi-tasking environment while prioritizing and meeting deadlines
Superior communication/documentation skills
Outstanding customer service with strong negotiation skills
Detail oriented, with strong analytical skills and effective problem-solving skills
Ability to handle confidential materials and information in a professional manner
Consistent proactiveness
Ability to navigate ambiguous situations or pivot to meet the shifting needs of the business
Shares information transparently while maintaining a professional demeanor
Strong presentation skills
Ability to carry out responsibilities in accordance with HIPAA, state/federal regulations related to operations and labor regulations

Benefits

Comp & perks

Equal Opportunity Employer protections
E-Verify participation