Medical Records Specialist

Sharecare

. Process all release of information requests in a timely and efficient manner while ensuring accuracy and high-quality customer service .

Posted 10/27/2026full-timeRemote • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in processing release of information requests while ensuring compliance with HIPAA and state regulations. Proficient in maintaining patient confidentiality and delivering high-quality customer service in a medical records environment.

Highest-signal resume keywords

Medical Records ManagementHIPAA ComplianceCustomer Service SkillsMicrosoft Word and ExcelOrganizational Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Medical Chart RetrievalData ValidationQuality ChecksTyping 50 WPMScanning Medical Records

Soft Skills

Self-MotivatedTeam PlayerMulti-TaskingProblem Solving

Tools & Technologies

Fax MachineCopierScanning Machine

Certifications & Qualifications

High School Diploma (GED)

Industry Keywords

Patient PrivacyConfidentialityState LawsFee StructuresMedical Information Release

About the role

Key responsibilities & impact

Process all release of information requests in a timely and efficient manner while ensuring accuracy and high-quality customer service
Safeguard patient privacy and ensure only authorized individuals access medical information
Retrieve and return patients' medical charts
Scan medical records accurately and transmit them daily according to requests and procedures
Date stamp requests and highlight pertinent data
Validate requests and authorizations for release of medical information
Perform quality checks for accuracy, confidentiality, and proper invoicing
Maintain equipment in excellent operating condition
Provide customer service and identify client concerns or problems
Receive incoming requests, telephone inquiries, mail, and fax inquiries as needed
Maintain a clean, orderly, and professional work area
Maintain working knowledge of state laws and fee structures
Support additional facilities and backlogs as assigned
Follow client/site policies, HIPAA, state/federal regulations, and labor regulations
Maintain confidentiality, security, and ethical standards when handling privileged medical information

Requirements

What you’ll need

High School Diploma (GED) required
A minimum of 2 years prior experience in a medical records department or like setting preferred
Must have strong computer software experience -- general working knowledge of Microsoft Word and Excel required
Excellent organizational skills are a must
Must be able to type 50 wpm
Must be able to use fax, copier, scanning machine
Must be willing to learn new equipment and processes quickly
Must be self-motivated, a team player
Must have proven customer satisfaction skills
Must be able to multi-task