Medical Records Specialist

Sharecare

. Process all release of information requests in a timely and efficient manner while ensuring accuracy and high-quality customer service .

Posted 10/27/2026full-timeRemote • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in processing release of information requests while ensuring compliance with HIPAA and state regulations. Proficient in maintaining patient confidentiality and delivering high-quality customer service in a medical records environment.

Highest-signal resume keywords

HIPAA ComplianceMedical Records ManagementMicrosoft WordMicrosoft ExcelCustomer Service Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data ValidationMedical Chart RetrievalScanning Medical RecordsTyping 50 WPMQuality ChecksInvoicing AccuracyEquipment MaintenanceMulti-tasking

Soft Skills

Organizational SkillsSelf-motivatedTeam PlayerAttention to Detail

Tools & Technologies

Fax MachineCopierScanning Machine

Certifications & Qualifications

High School Diploma (GED)

Industry Keywords

Patient PrivacyConfidentialityState LawsFee StructuresMedical Information Access

About the role

Key responsibilities & impact

Process all release of information requests in a timely and efficient manner while ensuring accuracy and high-quality customer service
Safeguard patient privacy and ensure access to medical information is limited to authorized individuals
Retrieve and return patient medical charts
Scan medical records accurately and transmit them daily according to requests and established standards
Date stamp requests and highlight pertinent data to facilitate processing
Validate requests and authorizations for release of medical information
Perform quality checks for accuracy, confidentiality, and proper invoicing
Maintain equipment in excellent operating condition
Provide attentive, respectful customer service and identify client concerns or problems
Receive incoming requests, open mail, handle telephone inquiries, and retrieve fax inquiries as needed
Maintain clean, orderly work areas and properly store records and files
Maintain working knowledge of state laws and fee structures
Support additional facilities and backlogs as assigned
Follow client/site policies, HIPAA, state/federal regulations, and labor regulations
Maintain confidentiality, security, and ethical standards when handling privileged medical information

Requirements

What you’ll need

High School Diploma (GED) required
A minimum of 2 years prior experience in a medical records department or like setting preferred
Must have strong computer software experience -- general working knowledge of Microsoft Word and Excel required
Excellent organizational skills are a must
Must be able to type 50 wpm
Must be able to use fax, copier, scanning machine
Must be willing to learn new equipment and processes quickly
Must be self-motivated, a team player
Must have proven customer satisfaction skills
Must be able to multi-task