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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong leadership in managing teams and client relationships while ensuring operational efficiency and compliance with standards. Proficient in financial performance analysis and maintaining high-quality service delivery.
Highest-signal resume keywords
LeadershipClient Relationship ManagementFinancial Performance AnalysisMicrosoft Office ProficiencyHIPAA Certification
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Financial AnalysisProcess StandardizationProject ManagementAnalytical SkillsProblem-Solving Skills
Soft Skills
Superior Communication SkillsOutstanding Customer ServiceNegotiation SkillsDetail OrientedAbility to Work in Fast-Paced Environment
Tools & Technologies
Microsoft OutlookMicrosoft WordMicrosoft Excel
Certifications & Qualifications
HIPAA Certification
Industry Keywords
Client SuccessOperational EfficiencyPerformance ParametersConfidentialityCorporate Integrity
About the role
Key responsibilities & impact- Set the tone and vision for the respective operation, leading with compassion, respect, accountability and innovation
- Organize, lead and participate in client meetings
- Lead a team of functional release of information specialists to achieve goals and objectives efficiently and profitably
- Delegate tasks, make sound decisions and develop organizational talent
- Standardize optimal processes with regional counterparts
- Establish performance parameters and guidelines
- Hire and retain talent; provide direction, accountability, coaching and mentoring
- Maintain daily onsite coverage when applicable and arrange backup coverage
- Maintain time and attendance standards
- Coordinate with domestic and global partners to maintain turnaround-time and quality standards
- Maintain updated SOPs and ensure training completion
- Conduct weekly one-on-one calls with direct reports
- Implement new clients and manage customized projects
- Schedule and attend client calls and communicate with clients and Sharecare leadership
- Review and follow up on daily report management
- Prepare monthly portfolio presentations for senior leadership
- Maintain process instructions and conduct client-specific associate training
- Partner with Solutions and IT to troubleshoot connectivity issues
- Monitor daily tracking and address client delivery and quality concerns
- Assist with annual budgeting and fiscal planning
- Review and improve financial performance, including revenue, expenses, profits and margins
- Strengthen client relations and identify growth opportunities
- Facilitate new relationships on existing or new accounts
- Coordinate with Client Success to ensure customer satisfaction
Requirements
What you’ll need- Bachelor’s degree and prior experience, preferred
- High proficiency in Microsoft products required, including Outlook, Word and Excel
- Ability to work well in a fast-paced, multi-tasking environment while prioritizing and meeting deadlines
- Superior communication skills
- Outstanding customer service with strong negotiation skills
- Detail oriented, with strong analytical skills and effective problem-solving skills
- Ability to handle confidential materials and information in a professional manner
- Availability to travel as needed; could be extensive and include overnight stays
- Ability to sit or stand for long periods of time
- Physical ability to lift and carry 25 lbs. of materials
- Speaking and hearing ability sufficient to effectively communicate
- Eye/hand coordination, hearing and visual acuity necessary for day-to-day tasks
- Maintain current and annual HIPAA certification
- Maintain privacy of patient, employee and volunteer information on a need-to-know basis
- Comply with corporate integrity and security obligations
- Report unethical, fraudulent or unlawful behavior or activity
Benefits
Comp & perks- Equal Opportunity Employer
- E-Verify user