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About the role
Key responsibilities & impact- Guide members through the caregiver search journey through relationship building and exceptional communication
- Work closely with the Enrollment Team to ensure seamless handoffs
- Provide ongoing support after caregiver hire to maintain relationships and ensure satisfaction
- Document accurate and complete notes of family and caregiver interactions in CareLinx’s EHR system
- Collaborate professionally with CareLinx and Sharecare teams
- Communicate with clients and colleagues via phone, email, and text
- Stay current on industry trends and learn about new business development opportunities
- Represent CareLinx positively to clients and colleagues
- Take ownership of administrative and high-level tasks
- Identify and articulate trends affecting member experience during caregiver recruitment
- De-escalate unhappy members and provide a positive experience
- Present process improvement suggestions
- Shadow new team members and participate in pilot programs and special projects
- Promote positive team culture and support teammates
- Meet and exceed CareLinx performance goals and serve as a role model
Requirements
What you’ll need- High school diploma or equivalent is required
- Some college-level coursework is preferred
- Minimum of six months experience as a successful Care Advisor or Enrollment Specialist
- Previous healthcare experience, preferred
- Effective time management skills
- Experience working with Microsoft Office Suite
- Self-motivated and goal/metrics driven
- Ability to problem solve independently and assist with escalations as needed
- Superior organization and multitasking capabilities
- Comfortable working in a remote environment with a high degree of autonomy
- Professional, confident, outgoing demeanor
- Excellent verbal and written communication skills
- Exceptional attention to detail
- Ability to maintain strict confidentiality and exercise good judgment
- Leadership skills to support the team and provide valuable input
- Willingness to go the “extra mile”
- Prolonged periods of sitting at a desk and working on a computer
Benefits
Comp & perks- Comfortable working from home
- Remote work environment
- Equal employment opportunity protections