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Patient Service Representative
Sharp HealthCare. Perform patient scheduling, reception, and assigned department operational tasks .
Posted 9/17/2026part-timeSan Diego • California • United StatesMid-LevelSenior💰 $25 - $32 per hourWebsite
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service skills and proficiency in electronic health record systems while maintaining confidentiality and efficient clinic workflow. Capable of managing patient scheduling, documentation, and problem-solving in a medical or hospital setting.
Highest-signal resume keywords
Customer Service SkillsElectronic Health Record SystemsPatient SchedulingMedical Records ManagementProblem-Solving
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Patient SchedulingElectronic Health Record SystemsMedical Records ManagementQuality AssuranceDocumentation
Soft Skills
Customer ServiceProfessional CommunicationAdaptabilityCollaborationTime Management
Certifications & Qualifications
H.S. Diploma or Equivalent
Industry Keywords
Medical SettingPatient ReceptionConfidentialityOperational TasksPerformance Improvement
About the role
Key responsibilities & impact- Perform patient scheduling, reception, and assigned department operational tasks
- Participate in customer service performance improvement projects
- Greet patients, providers, staff, and team members professionally
- Explain provider delays and assist with initial patient paperwork
- Maintain confidentiality and clinic workflow
- Confirm patient information and schedule appointments accurately
- Register patients in electronic health record systems
- Maintain efficiencies in scheduling with leadership and providers
- Create, distribute, and maintain patient charts and medical records
- Request archived records and pull onsite paper charts when needed
- Answer telephones within three rings, transfer calls, and take complete messages
- Support cost containment and use time effectively
- Set priorities and adjust to unscheduled situations
- Complete quality assurance and monitoring tools
- Document problems and initiate problem-solving plans
- Collaborate with resources to promote quality outcomes
- Stay current with developments in the field
Requirements
What you’ll need- H.S. Diploma or Equivalent
- Must have customer service skills
- Must have computer skills
- Ability to handle situations not covered by written or verbal instructions
- Preferred: 1 year customer service experience
- Preferred: Medical or hospital setting experience
Benefits
Comp & perks- No weekends
- Day shift: 7:30 AM–4:00 PM
- No on-call required