Stock and Customer Solutions Coordinator

Sharpsmart UK

. Manage incoming customer stock queries, checking order, delivery and stock information to understand issues and agree next steps .

Posted 10/27/2026full-timeUnited KingdomMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service and sales support capabilities, with a focus on stock coordination, effective communication, and proactive problem-solving. Proficient in managing customer inquiries, maintaining accurate records, and driving continuous improvement in customer outcomes.

Highest-signal resume keywords

Customer Service ExperienceSales Support CoordinationSalesforce ProficiencyOrganizational SkillsProactive Problem-Solving

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Stock CoordinationOrder TrackingQuotation PreparationRevenue AssuranceCase Management

Soft Skills

Effective CommunicationRelationship BuildingAttention to DetailOwnershipCommercial Awareness

Tools & Technologies

CRM SystemsSalesforceCase TrackersDashboards

Industry Keywords

Customer Stock QueriesContinuous ImprovementCustomer SatisfactionSales OpportunitiesFinancial Approvals

About the role

Key responsibilities & impact

Manage incoming customer stock queries, checking order, delivery and stock information to understand issues and agree next steps
Coordinate with Operations, Stock Governance, Field Service, Finance and Commercial teams, ensuring actions have clear owners and deadlines
Track cases through resolution, provide customer updates and escalate delays or concerns
Coordinate approved stock requests and verify required evidence and financial approvals before closing cases
Make proactive customer check-in calls to review stock levels, service and satisfaction
Identify accessory and reusable-product opportunities, prepare and follow up quotations, and progress accepted orders
Follow sales through purchase order receipt, fulfilment and invoicing to help prevent missed orders and unbilled revenue
Maintain accurate Salesforce records, case trackers and dashboards, using trends and customer feedback to support improvements
Manage the Stock Control Tower as a single point of contact for customer stock queries
Drive end-to-end case closure, revenue assurance, continuous improvement and stronger customer outcomes

Requirements

What you’ll need

Experience in customer service, sales support, stock coordination or a similar role
Strong organisational skills, with the ability to manage multiple enquiries, prioritise actions and follow tasks through to completion
A confident communicator who builds positive relationships with customers and works effectively across different teams
A proactive approach to problem-solving, checking the facts, identifying underlying issues and knowing when to escalate
Commercial awareness and confidence identifying customer needs, following up quotations and progressing sales opportunities
Excellent attention to detail when maintaining records, checking order information and tracking actions
Confidence using CRM systems and trackers; experience with Salesforce would be advantageous
A strong sense of ownership, with a focus on keeping customers informed, delivering results and improving how things work