Stock & Customer Solutions Coordinator

Sharpsmart UK

. Manage incoming customer stock queries, checking order, delivery and stock information to understand the issue and agree the right next steps .

Posted 10/27/2026full-timeSpennymoor • United KingdomMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong customer service and sales support capabilities, with a focus on stock coordination, proactive problem-solving, and effective communication across teams. Maintains accurate records and utilizes CRM systems like Salesforce to track and manage customer interactions and sales opportunities.

Highest-signal resume keywords

Customer Service ExperienceSales Support CoordinationSalesforce ProficiencyOrganizational SkillsProactive Problem-Solving

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Stock CoordinationQuotation PreparationOrder FulfilmentInvoicingCase TrackingData MaintenanceCustomer Feedback AnalysisSales Opportunity IdentificationFinancial Approval CoordinationTrend Analysis

Soft Skills

Effective CommunicationRelationship BuildingAttention to DetailOwnershipProactive Approach

Tools & Technologies

CRM SystemsSalesforceCase TrackersDashboards

Industry Keywords

Customer Stock QueriesOrder ManagementService ImprovementCommercial AwarenessCustomer Satisfaction

About the role

Key responsibilities & impact

Manage incoming customer stock queries, checking order, delivery and stock information to understand the issue and agree the right next steps
Coordinate with Operations, Stock Governance, Field Service, Finance and Commercial teams, ensuring actions have clear owners and agreed deadlines
Track cases through to resolution, providing regular customer updates and escalating delays or concerns when needed
Coordinate approved stock requests and confirm that all required evidence and financial approvals are in place before closing cases
Make proactive customer check-in calls to review stock levels, service and satisfaction, resolving emerging issues before they become complaints
Identify accessory and reusable-product opportunities, prepare and follow up quotations within agreed pricing guidelines, and progress accepted orders
Follow sales through purchase order receipt, fulfilment and invoicing, helping prevent missed orders and unbilled revenue
Maintain accurate Salesforce records, case trackers and dashboards, using trends and customer feedback to support improvements
Manage a single point of contact for customer stock queries, ensuring every request is validated, assessed and assigned within agreed service timescales
Take ownership of each case through to resolution, ensuring the root cause, supporting evidence and required approvals are recorded before closure
Identify sales opportunities, generate quotations and proactively follow up to convert customer requirements into confirmed orders
Maintain accurate Salesforce records and ensure accepted orders progress through purchase order receipt, fulfilment and invoicing
Complete proactive customer check-in calls, identify recurring issues and drive improvements that reduce escalations and strengthen the customer experience

Requirements

What you’ll need

Experience in customer service, sales support, stock coordination or a similar role
Strong organisational skills, with the ability to manage multiple enquiries, prioritise actions and follow tasks through to completion
A confident communicator who builds positive relationships with customers and works effectively across different teams
A proactive approach to problem-solving, checking the facts, identifying underlying issues and knowing when to escalate
Commercial awareness and confidence identifying customer needs, following up quotations and progressing sales opportunities
Excellent attention to detail when maintaining records, checking order information and tracking actions
Confidence using CRM systems and trackers; experience with Salesforce would be advantageous
A strong sense of ownership, with a focus on keeping customers informed, delivering results and improving how things work