Fraud Specialist

SHAZAM Network - ITS, Inc.

. Receive incoming and initiate outbound calls to cardholders to verify suspicious debit card activity .

Posted 11/11/2026full-timeRemote • Iowa • United StatesMid-LevelSenior💰 $20 - $25 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in fraud detection and case management while effectively managing inbound and outbound calls in a fast-paced environment. Strong ability to identify fraud trends and mitigate fraudulent activities while maintaining professionalism in customer interactions.

Highest-signal resume keywords

Fraud DetectionCase ManagementCall Center ExperienceMicrosoft OfficeMultitasking

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Fraud DetectionCase ManagementCall Center OperationsData AnalysisFraud Trend Identification

Soft Skills

ReliabilityDependabilityPositive AttitudeProfessionalismCustomer Interaction

Tools & Technologies

Fraud Detection SystemMicrosoft Office

Industry Keywords

BankingFinancial ServicesFraud PreventionMetrics-Driven Environment

About the role

Key responsibilities & impact

Receive incoming and initiate outbound calls to cardholders to verify suspicious debit card activity
Develop a comprehensive understanding of fraud case management through the fraud detection system
Identify emerging fraud trends
Assist in mitigating fraudulent transaction activity
Interact professionally and respectfully with internal and external customers

Requirements

What you’ll need

Experience in banking, financial services, or fraud detection is helpful but not required
Demonstrated reliability and dependability in a metrics-driven environment
Ability to work in a fast-paced inbound and outbound call center environment
Positive and professional attitude
Passion for contributing to an organization focused on continuous improvement and reaching goals
Experience using Microsoft Office
Ability to multitask using multiple computer screens while talking and typing on the phone with cardholders and financial institutions
Must be authorized to work in the U.S. without employment-based visa sponsorship now or in the future

Benefits

Comp & perks

Monthly incentive pay, with an annual employee bonus program
Pay differential for bilingual individuals
Career learning, development, and growth opportunities
Health, dental, and vision insurance
401(k) retirement plan with company match
Flexible spending and health savings accounts
Life insurance and short- and long-term disability provided at no cost
PTO, VTO, paid parental leave, and company holidays
Educational assistance
Professional Certification Bonus program