Fraud Specialist

SHAZAM Network - ITS, Inc.

. Receive incoming calls from cardholders to verify suspicious debit card activity .

Posted 10/7/2026full-timeRemote • Iowa • United StatesMid-LevelSenior💰 $20 - $25 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in fraud detection and prevention, with strong capabilities in managing customer interactions in a call center environment. Proficient in multitasking and utilizing fraud case management systems while maintaining a professional demeanor.

Highest-signal resume keywords

Fraud DetectionCall Center ExperienceMicrosoft Office ProficiencyCustomer InteractionMetrics-Driven Reliability

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Fraud Case ManagementFraud Trend IdentificationMultitaskingTyping While Talking

Soft Skills

Positive AttitudeProfessionalismDependability

Industry Keywords

BankingFinancial ServicesFraud Prevention

About the role

Key responsibilities & impact

Receive incoming calls from cardholders to verify suspicious debit card activity
Initiate outbound calls to cardholders to verify suspicious debit card activity
Learn and use the fraud case management capabilities of the fraud detection system
Identify emerging fraud trends
Assist in mitigating fraudulent transaction activity
Interact professionally and respectfully with internal and external customers
Work 2nd shift, Tuesday–Saturday, 1 p.m.–10 p.m.

Requirements

What you’ll need

Experience in banking, financial services, or fraud detection is helpful but not required
Demonstrated reliability and dependability in a metrics-driven environment
Ability to work in a fast-paced inbound and outbound call center environment
Positive and professional attitude
Passion for contributing to an organization focused on continuous improvement and reaching goals
Experience using Microsoft Office
Ability to multitask using multiple computer screens
Ability to talk and type while on the phone with cardholders and financial institutions
Must be authorized to work in the U.S. without employment-based visa sponsorship now or in the future

Benefits

Comp & perks

Monthly incentive pay
Annual employee bonus program
Pay differential for bilingual individuals
Supportive, collaborative, inclusive, and diverse workforce
Career learning, development, and growth opportunities
Health, dental, and vision insurance
401(k) retirement plan with company match
Flexible spending and health savings accounts
Life insurance
Short- and long-term disability provided at no cost
PTO
VTO
Paid parental leave
Company holidays
Educational assistance
Professional Certification Bonus program