Customer Operations Associate

Shellworks

. Lead execution of customer deliveries against all catalogue orders .

Posted 10/8/2026full-timeLondon • United KingdomJuniorMid-Level💰 £38,000 - £43,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong operational management capabilities with a focus on customer relationship building and effective communication. Proven ability to balance commercial and operational priorities while executing high-stakes projects in dynamic environments.

Highest-signal resume keywords

End-To-End OwnershipCustomer-Focused Problem-SolvingOperational PlanningFirst-Principles Problem-SolvingHigh-Intensity Operational Experience

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Strong CommunicationRelationship ManagementExecution Bias

Industry Keywords

Logistics ManagementProduction PlanningDemand ForecastingCustomer DeliveriesOperational Systems

About the role

Key responsibilities & impact

Lead execution of customer deliveries against all catalogue orders
Manage purchase orders, logistics, production planning and customer communication
Own the live delivery system and build missing operational systems
Manage customer relationships through proactive check-ins and business reviews
Maintain and improve a rolling demand forecast for each owned account
Balance commercial and operational perspectives to solve problems for Shellworks and its customers

Requirements

What you’ll need

1–2+ years in a high-intensity operational environment, such as a start-up
End-to-end ownership of outcomes and processes for high-stakes projects
Customer-focused problem-solving ability while balancing operational priorities
Ability to communicate unwelcome information to customers while maintaining strong relationships
Bias toward execution in ambiguous environments
First-principles problem-solving ability
STEM background

Benefits

Comp & perks

Equity
28 days holiday + statutory holidays
12 weeks maternity leave at full pay
6 weeks paternity leave at full pay
Heka wellbeing allowance covering gym, therapy, nutrition, fertility support and more
Virtual GP with same or next day appointments
Cycle to work scheme – save up to 42% via salary sacrifice
Daily catered lunch at the office