Patient Care Representative

Shields

. Greet patients, collect copays/deductibles/coinsurance, and explain consent forms .

Posted 10/14/2026part-timeWinchester • Massachusetts • United StatesMid-LevelSenior💰 $17 - $29 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong communication skills and attention to detail while managing patient interactions and administrative tasks in a healthcare setting. Proficient in data entry and maintaining patient confidentiality in compliance with HIPAA regulations.

Highest-signal resume keywords

Excellent Communication SkillsAttention To DetailData Entry ProficiencyMedical Terminology KnowledgeCustomer Service Excellence

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Data EntryAppointment SchedulingPatient Check-InInsurance VerificationHIPAA Compliance

Soft Skills

Multi-TaskingProblem SolvingCollaborationAdaptabilityTraining and Onboarding

Tools & Technologies

IPadCompany Systems

Industry Keywords

Medical OfficeHealthcare AdministrationAnatomyPatient PrivacyConsent Forms

About the role

Key responsibilities & impact

Greet patients, collect copays/deductibles/coinsurance, and explain consent forms
Assist patients with iPad check-in and troubleshoot issues
Recognize when language services are needed
Distribute films/CDs while maintaining HIPAA and patient privacy
Collaborate with technologists and radiologists to ensure patient flow
Process incoming and outgoing mail and UPS deliveries
Prepare the next day's appointment schedule and communicate potential issues
Verify and enter information into company systems
Respond to emergency patient scheduling situations
Support machine utilization by filling templates using waitlists and scheduling methods
Answer patient and doctor concerns accurately and professionally
Keep management informed of situations affecting the company, departments, or customers
Maintain current knowledge of policy and procedure changes
Maintain copay and petty cash accuracy and make daily bank deposits
Assist with onboarding and training new employees
Maintain survey return rates according to company guidelines and goals
Collaborate across departments to improve workflow efficiencies
Perform other related duties as required

Requirements

What you’ll need

High School Diploma required
Excellent communication skills and computer proficiency required
Attention to detail and typing accuracy required
Ability to follow instructions with minimal supervision
Proven ability to multi task and exceed customer expectations is required
Ability to sit for extended periods of time while simultaneously performing data entry and information intake via phone; can be met with or without reasonable accommodation
Medical office or healthcare administration courses preferred
Knowledge of anatomy, medical terminology and insurance requirements preferred

Benefits

Comp & perks

Benefits are offered, as stated in the pay range: "$17-29/hr + benefits"