Patient Care Representative – Technologist Aide

Shields

. Greet patients, collect necessary copay/deductible/co-insurance payments, and explain consent forms .

Posted 11/11/2026part-timeLeominster • Massachusetts • United StatesMid-LevelSenior💰 $17 - $29 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong communication skills and attention to detail while managing patient interactions and administrative tasks in a healthcare setting. Proficient in data entry and familiar with medical terminology and insurance processes.

Highest-signal resume keywords

CPR CertificationExcellent Communication SkillsAttention To DetailMedical Terminology KnowledgeCustomer Service Excellence

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data EntryAppointment SchedulingPatient Check-In AssistanceHIPAA ComplianceInsurance Verification

Soft Skills

Multi-TaskingProblem SolvingProfessionalismCollaborationAdaptability

Tools & Technologies

IPadCompany Systems

Certifications & Qualifications

CPR Certification

Industry Keywords

Healthcare AdministrationPatient PrivacyAnatomy KnowledgeConsent FormsCustomer Care

About the role

Key responsibilities & impact

Greet patients, collect necessary copay/deductible/co-insurance payments, and explain consent forms
Assist patients with iPad check-in, troubleshoot issues, and provide feedback
Recognize when language services are needed
Distribute films/CDs while maintaining HIPAA and patient privacy
Collaborate with technologists and radiologists to ensure proper patient flow
Process incoming and outgoing mail and UPS deliveries
Prepare the next day’s appointment schedule and communicate potential issues
Verify and enter information into company systems
Respond to scheduling emergency patient situations
Support Customer Care with machine utilization by filling templates using waitlists and hold lists
Address patient and doctor concerns accurately and professionally
Keep management informed of situations affecting the company, departments, or customer groups
Remain current on policy and procedure changes
Assist with patient interviews and scan-room preparation
Maintain copay and petty-cash accuracy and make daily bank deposits
Perform other related duties as required

Requirements

What you’ll need

High School Diploma required
Must be CPR certified
Excellent communication skills and computer proficiency required
Attention to detail and typing accuracy required
Ability to follow instructions with minimal supervision
Proven ability to multi task and exceed customer expectations is required
Ability to sit for extended periods of time while simultaneously performing data entry and information intake via phone; can be met with or without reasonable accommodation
Medical office or healthcare administration courses preferred
Knowledge of anatomy, medical terminology and insurance requirements is preferred