Bilingual Care Coordinator – Part-time, Weekends, Evenings

Shift Collab

. Engage with potential clients and support them through the intake process .

Posted 10/28/2026part-timeRemote • CanadaMid-LevelSenior💰 CA$25 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates fluency in English and French, providing exceptional client care through effective communication and empathy. Proficient in managing scheduling, client intake processes, and administrative support within healthcare settings.

Highest-signal resume keywords

Fluency In English And French5+ Years Experience In HealthcareExperience With Jane And HubSpotStrong Interpersonal And Communication SkillsExperience Working In Mental Health Services

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Client Intake ConversationsAppointment ManagementInsurance VerificationTechnical TroubleshootingAdministrative Support

Soft Skills

EmpathyUnderstanding Client InteractionsMultitaskingCollaboration

Tools & Technologies

Video Conferencing SoftwareScheduling Software

Industry Keywords

Healthcare Customer ServiceMental Health ServicesClient CareMedical Administration

About the role

Key responsibilities & impact

Engage with potential clients and support them through the intake process
Support hesitant clients in exploring the benefits of starting therapy
Conduct client intake conversations by phone or video and match clients with suitable therapists
Manage email, phone, and live-chat communications from clients, referral partners, and therapists in English and French
Coordinate clinic and therapist schedules, monitor the waitlist, and optimize appointment management
Schedule therapy sessions and consultations and resolve scheduling conflicts
Monitor client insurance verification and billing communications
Manage video therapy rooms and troubleshoot technical issues
Complete shift task queues, inboxes, and daily tracking to provide clean handoffs
Provide high-level administrative support to therapists and improve clinic efficiency
Handle complex situations using advanced empathy and clinical insight while delivering exceptional client care

Requirements

What you’ll need

Fluency in English and French, both written and spoken
A proven track record and passion for high-quality customer service
Empathetic and understanding approach to client interactions
5+ years of experience in healthcare, such as medical receptionist, service navigator, intake specialist, or a similar client care role
Experience with nurturing a lead into a client and retaining existing clients
Training or experience in healthcare customer service, medical administration, or supporting vulnerable populations
Experience working in mental health services is considered an asset
Strong interpersonal and communication skills
Experience working with therapists or other allied health professionals, with proficiency in technology and software for scheduling, communication, and video conferencing
Experience with Jane and HubSpot is an asset
Ability to multitask, manage schedules, and troubleshoot technical issues
Ability to work both independently and collaboratively within a team
Consistent availability on Saturdays and Sundays, plus midweek evenings until 8 PM Pacific Time
A private, quiet, dedicated workspace and a reliable internet connection
All calls involving personal health information must be taken from a closed, private space using a headset
Role is intended for professionals focused on client care and administrative support, not individuals pursuing or planning a therapist career path

Benefits

Comp & perks

Hourly rate of $25.00, with 25 to 35 hours per week
Fully remote work environment
Health, dental, and vision benefits eligibility
Employment equity and diversity commitment
Accommodations available for applicants with disabilities throughout the recruitment process