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ShiftKey

Senior Site Reliability Engineer

ShiftKey

. Own reliability, availability and incident response for the SaaS platform, from detection through postmortem.

Posted 10/14/2026full-timeRemote • United StatesSeniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing production infrastructure on AWS and Azure, with a focus on reliability and incident response for SaaS platforms. Proficient in automation, mentoring, and improving Kubernetes environments while utilizing observability tools.

Highest-signal resume keywords
AWS Infrastructure ManagementAzure Infrastructure ManagementKubernetes Production ExperienceTerraform AutomationPython Scripting

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills
Production Infrastructure ManagementIncident ResponseAutomation SkillsKubernetesTerraformPythonBashObservability ToolingPrometheusGrafana
Soft Skills
MentoringJudgment MakingCollaboration
Tools & Technologies
AWSAzureKubernetesTerraformPrometheusGrafanaCloudWatchAI Tools
Industry Keywords
SaaSProduction EnvironmentIncident OwnershipReliability Function

Tech Stack

Tools & technologies
AWSAzureCloudGrafanaKubernetesPrometheusPythonTerraform

About the role

Key responsibilities & impact
  • Own reliability, availability and incident response for the SaaS platform, from detection through postmortem.
  • Maintain and extend cloud infrastructure across AWS and Azure, managed as code.
  • Run and improve the Kubernetes-based production environment.
  • Write production automation and use scripting daily.
  • Partner with software engineering teams to make safe deployment the easy path.
  • Advise engineering teams on infrastructure risk.
  • Mentor teammates toward independence.
  • Help shape the growth of the reliability function.

Requirements

What you’ll need
  • 5+ years running production infrastructure on AWS and Azure at real scale, ideally for a SaaS product.
  • Production Kubernetes and Terraform experience, with real incidents behind you, not only deployments.
  • Hands-on incident ownership, from detection to postmortem.
  • Strong automation skills, ideally in Python and Bash.
  • Experience with observability tooling such as Prometheus, Grafana or CloudWatch.
  • Comfort making and defending judgment calls without a manager in the room.
  • Experience mentoring other engineers.
  • Comfort in a mixed-language environment.
  • Habit of using AI tools in daily work.
  • Must be based in the United States.

Benefits

Comp & perks
  • Inclusive and collaborative work environment where all voices are valued.
  • Hybrid-friendly office spaces designed to be fun and engaging.
  • Comprehensive health, vision, and dental coverage.
  • Benefits begin on your first day.
  • Generous PTO and company-paid holidays, including flexible floating holidays.
  • 100% 401(k) employer match up to 6%.
  • Paid parental leave.
  • Wellness support, including access to mental health resources.
  • Remote work arrangement.