Community Manager

Shockbyte

. Run the Discord day to day: announcements, offers, posts, community events, Q&As and moderation.

Posted 10/19/2026full-timeDocklands • AustraliaMid-LevelSenior💰 A$55,000 - A$65,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in community management, particularly on Discord and Reddit, with a focus on engagement, moderation, and effective communication. Capable of analyzing player feedback and reporting insights to improve community experience and support.

Highest-signal resume keywords

Discord Community ManagementReddit EngagementPlayer Feedback AnalysisEvent PlanningSocial Listening

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Community ModerationContent CreationData TrackingMinecraft KnowledgeCustomer Support

Soft Skills

Clear CommunicationProblem SolvingTime ManagementEmpathyConflict Resolution

Tools & Technologies

Social Listening ToolDiscord BotsModeration Tools

Industry Keywords

Online CommunityMultiplayer GamesGame ServersCommunity EventsBrand Engagement

About the role

Key responsibilities & impact

Run the Discord day to day: announcements, offers, posts, community events, Q&As and moderation.
Get members helping each other with how-to questions, so fewer people need to open a ticket.
Give quick, personal replies to questions and complaints on Discord, Reddit and social media.
Post helpful, official replies in hosting threads on Reddit, in subreddits like r/admincraft.
Update players fast when we confirm an outage, and share good news like new game launches.
Spot problems like outages or billing issues early, and flag them to the right team before they turn into tickets.
Sum up common complaints in a short monthly report for product and support teams.
Run events or giveaways regularly, and build a moderator and ambassador program with community volunteers.
Track brand mentions with a social listening tool, and report sentiment, engagement and reply times in a monthly dashboard.
Serve as Shockbyte's public face online and the community's voice inside the company.
Work closely with product and support teams and bring them what players are saying.

Requirements

What you’ll need

You've helped run or moderate an online community, like a Discord server, subreddit or forum. Volunteer experience counts.
You know Discord well, including roles, permissions, bots and moderation tools.
You know how Reddit works and can post as a brand without sounding like an ad.
You play multiplayer games and know enough about Minecraft to talk servers, mods and plugins with players.
You write clear, friendly replies quickly and stay calm when someone is angry in public.
You know when to reply, when to check with the team first, and when to hand something to Support.
You spot patterns in what players say and can sum them up for other teams.
You plan your own week and keep posts, events and reports on track without anyone chasing you.
You're happy tracking simple numbers, like reply times and engagement, for a monthly dashboard.
You're based in Melbourne, have full working rights in Australia, and can come into our Docklands office 2 to 3 days a week.
This is a junior role.
Bonus points: You've run your own Minecraft or other game server.
Bonus points: You've organised community events, giveaways or tournaments.
Bonus points: You've managed a team of volunteer moderators.
Bonus points: You've used a social listening tool to track brand mentions.
Bonus points: You can make simple graphics or short videos for social posts.
Bonus points: You've worked in customer support or another customer-facing job.

Benefits

Comp & perks

Ownership from day one: Discord, Reddit and our social channels are yours to run.
A direct line to our product and support teams, so what players tell you reaches the people who can fix it.
Flexible hours, planned around the coverage times we agree with you.
Free game server hosting and Shockbyte merch.
Early leadership experience: you'll recruit and lead our volunteer moderators and ambassadors.