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Shockbyte

Support Associate

Shockbyte

. Deliver fast, friendly, and reliable support to players and server owners around the world.

Posted 10/2/2026full-timeRemote • South Africa, Romania, Japan, Philippines, Colombia, ArgentinaJuniorMid-LevelWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong technical support capabilities with a focus on customer service in the gaming industry, utilizing tools like WHMCS or Zendesk for efficient ticket management and problem resolution.

Highest-signal resume keywords
Technical TroubleshootingCustomer SupportGame Server ManagementWHMCS or Zendesk ExperienceWritten Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Technical TroubleshootingGame Server ManagementMod/Plugin InstallationServer ConfigurationBilling Management
Soft Skills
Problem-SolvingEmpathyProactive MindsetClear CommunicationCollaboration
Tools & Technologies
WHMCSZendeskFTP
Industry Keywords
Game Server HostingCustomer-Facing SupportMultiplayer GamesTechnical Support

About the role

Key responsibilities & impact
  • Deliver fast, friendly, and reliable support to players and server owners around the world.
  • Handle customer tickets covering technical troubleshooting, billing, cancellations, and general enquiries.
  • Act as the bridge between users and the technology.
  • Help players get back in the game quickly.
  • Handle every issue with care and precision.
  • Collaborate with the global team through online team Discord.

Requirements

What you’ll need
  • Excellent written communication skills in English, with a clear, friendly, and professional tone.
  • Strong problem-solving and technical reasoning skills.
  • Ability to manage multiple support tickets efficiently across billing, cancellations, and technical requests.
  • Solid understanding of game server environments and hosting fundamentals.
  • Customer-first mindset; proactive, empathetic, and solution-oriented in every interaction.
  • Experience using WHMCS or Zendesk or similar platforms for managing tickets and billing.
  • Background in game server hosting, customer support, or the broader gaming industry.
  • Familiarity with FTP, server configuration, or mod/plugin installation.
  • 1–2 years of experience in customer-facing technical support.
  • Equivalent hands-on experience or self-taught knowledge in game server management, mod/plugin installation, and customer service is equally valued.
  • Interest in multiplayer games.

Benefits

Comp & perks
  • Remote Work - Work fully remotely, and team up in online in our team Discord.
  • Flexible Hours - Adjust your schedule around when you’re most productive.
  • Career Growth - Clear pathways to level up your skills and advance your career.
  • Development Budget - Access courses, certifications, and conferences to stay sharp.
  • Workspace Support - Get a stipend to upgrade your home office setup.
  • Virtual Team Events - From trivia and escape rooms to weekly game nights with the team.
  • Shockbyte Merch Pack - Custom hoodies, shirts, caps, mugs, and stickers made for our crew.
  • Travel Opportunities - Meet teammates around the world and represent Shockbyte at events.
  • Free Game Servers - Spin up your own servers and play on us.
  • Esports & Gaming Events - Free tickets to tournaments and gaming expos.