Senior Product Designer – Pharma, Growth

SHOP APOTHEKE EUROPE

. Own the end-to-end Product Design process from discovery and problem definition through ideation, prototyping, validation and delivery .

Posted 11/6/2026full-timeRemote • Cologne • GermanySeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive expertise in Product Design and UX/UI Design, focusing on customer activation, retention, and engagement through effective digital experiences. Proficient in utilizing design systems, conducting usability testing, and collaborating with cross-functional teams to deliver high-quality solutions.

Highest-signal resume keywords

End-To-End Product Design ExpertiseAdvanced Proficiency In FigmaUsability Testing ExperienceStrong Stakeholder Management SkillsNative-Level German Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Product DesignUX/UI DesignPrototypingJourney MappingA/B TestingBehavioural AnalysisCustomer InterviewsConversion Funnel InterpretationSolution ExplorationProblem Framing

Soft Skills

Strong Communication SkillsCollaborative MindsetProactive ApproachMentoring Ability

Tools & Technologies

FigmaDesign SystemsAI-Assisted Design Tools

Industry Keywords

E-CommerceConsumer TechnologyE-HealthE-PharmacyTelemedicineRegulated Digital Consumer ServicesAccessibility StandardsWCAG 2.2

About the role

Key responsibilities & impact

Own the end-to-end Product Design process from discovery and problem definition through ideation, prototyping, validation and delivery
Improve customer activation and onboarding for prescription services
Drive customer retention and engagement through repeat-prescription and long-term healthcare experiences
Lead customer-centred discovery and experimentation using interviews, journey mapping, usability testing, behavioural insights and A/B testing
Partner with Product Management and Analytics to define hypotheses, success metrics and opportunities
Create accessible digital experiences using interaction design, visual design and UX writing principles
Simplify complex healthcare journeys, including error handling, recovery states and sensitive customer interactions
Collaborate with Engineering and Product teams to ensure feasible, implementation-ready, high-quality solutions
Influence Product direction and stakeholder decisions through research, data, storytelling and design rationale
Mentor fellow designers, share expertise, provide feedback and help evolve the design system and ways of working

Requirements

What you’ll need

Extensive experience in Product Design or UX/UI Design
Proven track record independently leading complex, customer-facing digital products within an established e-commerce or large-scale consumer technology organisation
Strong end-to-end Product Design expertise, including problem framing, discovery, solution exploration, prototyping, validation and delivery
Experience improving customer activation, conversion or retention, ideally across onboarding, customer lifecycle or complex digital journeys
Advanced proficiency in Figma and prototyping
Experience working with established design systems
Experience with usability testing, customer interviews, journey mapping, behavioural analysis and A/B testing
Ability to interpret conversion funnels, customer cohorts, behavioural insights and experimentation results
Strong stakeholder management and communication skills
Collaborative and proactive mindset
Native-level German proficiency, written and spoken
Fluent professional English
Nice to have: experience in e-health, e-pharmacy, telemedicine or regulated digital consumer services
Nice to have: familiarity with German prescription and e-prescription journeys
Nice to have: experience with CRM, lifecycle communications, personalisation or customer reactivation
Nice to have: knowledge of accessibility standards such as WCAG 2.2
Nice to have: experience using AI-assisted design tools

Benefits

Comp & perks

Work-from-home arrangement with individually arranged work location, including up to 20 days per year anywhere in the EU
Creative team events and regularly scheduled parties
Kindergarten grant of €100 total per month for employees paying childcare costs
Anonymous, free professional psychological support through nilo
Internal and external training and career development support
Fully funded Deutschland Ticket
Urban Sports Club M membership package and sports and health opportunities