Senior UX Researcher – Pharma

SHOP APOTHEKE EUROPE

. Own and shape UX research priorities across the Pharma domain .

Posted 11/6/2026full-timeRemote • Cologne • GermanySeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive expertise in UX Research and Product Research, with a strong ability to lead initiatives that influence product strategy and improve customer experiences in the Pharma domain. Proficient in qualitative and quantitative research methodologies, utilizing AI tools to enhance research workflows and ensure responsible data handling.

Highest-signal resume keywords

UX ResearchProduct ResearchQualitative And Quantitative Research MethodologiesAI Tools (ChatGPT, Claude, Codex)Stakeholder Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

User InterviewsUsability TestingSurveysExploratory ResearchBehavioural AnalysisResearch SynthesisResearch Method SelectionLongitudinal ResearchDiary Studies

Soft Skills

Excellent CommunicationInfluencing Product Strategy

Tools & Technologies

ContentsquareFullStory

Industry Keywords

E-CommerceDigital HealthcareHealth-TechE-HealthE-PharmacyTelemedicineInclusive ResearchAccessibilityHealth Literacy

About the role

Key responsibilities & impact

Own and shape UX research priorities across the Pharma domain
Identify knowledge gaps, challenge assumptions and align research initiatives with customer needs and strategic product priorities
Lead end-to-end UX research, including objectives, methodology selection, participant recruitment, fieldwork, analysis and communication of actionable insights
Improve the end-to-end prescription and pharmacy experience
Explore how customers discover services, redeem prescriptions, navigate pharmacy processes and receive medication
Identify opportunities to simplify complex or unnecessary steps through digital solutions
Translate research into measurable product improvements
Collaborate with Product Management, Design and Product Analytics
Combine qualitative insights with behavioural data, funnels, segmentation and experimentation
Influence product decisions and customer outcomes
Advance research practices using AI tools such as ChatGPT, Claude and Codex
Support research preparation, synthesis and insight sharing while ensuring research quality and responsible data handling
Support colleagues in applying effective research methods
Conduct occasional on-site collaboration at offices in Sevenum or Cologne depending on business and team requirements

Requirements

What you’ll need

Extensive experience in UX Research or Product Research
Proven track record of independently leading research initiatives in complex e-commerce, digital healthcare or health-tech environments
Strong expertise in qualitative and quantitative research methodologies, including user interviews, usability testing, surveys, exploratory research, behavioural analysis and research synthesis
Ability to select appropriate research methods for different business challenges
Experience working closely with Product Analytics and combining research findings with product performance data
Familiarity with Contentsquare or FullStory is an advantage
Ability to influence product strategy and decisions and translate complex findings into actionable recommendations
Practical experience using AI tools such as ChatGPT, Claude or Codex in research workflows
Ability to critically evaluate AI-generated outputs and use AI tools responsibly
Excellent communication and stakeholder management skills
Native or equivalent German language proficiency
Fluent professional English
Experience in e-health, e-pharmacy, telemedicine or other digital healthcare services is nice to have
Experience with sensitive personal information, vulnerable participants or regulated products is nice to have
Knowledge of inclusive research, accessibility and health literacy is nice to have
Experience with longitudinal research or diary studies is nice to have

Benefits

Comp & perks

Work from home with individually arranged work location, including up to 20 days per year anywhere in the EU
Creative team events and regularly scheduled parties
Kindergarten grant of €100 per month for employees paying kindergarten childcare costs
Free, anonymous professional psychological support from nilo
Internal and external training and career development support
Fully costed Deutschland Ticket
Urban Sports Club M membership package and other sports and health opportunities