Customer Support Representative

Shopmonkey

. Learn the Shopmonkey product suite and automotive industry .

Posted 10/30/2026full-timeMorgan Hill • California • United StatesJunior💰 $20 - $25 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong customer support capabilities with a focus on relationship-building and effective communication. Proficient in analyzing customer feedback and improving service processes within the automotive industry.

Highest-signal resume keywords

Customer Support ExperienceHigh Volume Call CenterCreative Problem SolvingSpanish Language AbilityAutomotive Industry Familiarity

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer ServiceContact TrackingIssue ResolutionPerformance StandardsFeedback Analysis

Soft Skills

Professional CommunicationSelf-Directed LearningAdaptabilityCollaborationEnthusiasm

Tools & Technologies

Shopmonkey PlatformEmail CommunicationChat SupportPhone Support

Industry Keywords

Automotive IndustryHospitality ExperienceCall Center EnvironmentCustomer Experience ImprovementDynamic Startup Environment

About the role

Key responsibilities & impact

Learn the Shopmonkey product suite and automotive industry
Use a relationship-based approach to deliver best-in-class customer service
Gather Auto Shop information, access and fulfill customer needs, educate customers, and document interactions through contact tracking
Respond professionally and compassionately to complaints and service-related inquiries
Work with the Customer Support Management team to address escalated customer concerns
Manage workload, assigned schedule, and attendance standards
Handle incoming requests from Auto Shops and resolve issues promptly and thoroughly
Use tools and resources during email, call, and chat interactions to recommend effective use of the Shopmonkey platform
Balance company policy and customer benefits in decision making
Meet performance standards for service call queues, chat, and email
Analyze and report feedback trends to identify process improvements
Communicate business-related matters professionally, verbally and in writing, internally and externally
Identify opportunities to improve Auto Shop customer experience

Requirements

What you’ll need

1-3 years of customer support experience in a high volume call center environment, supporting clients by phone, email and chat
Clear, professional, friendly and informative communication style
Creative problem solving and willingness to experience new and different challenges
Self-directed learner and highly motivated
Comfortable in a dynamic and collaborative startup environment, with ambiguity and seizing opportunity
Ability to adapt quickly to changing priorities and evolving customer needs
Ability to take direction from peers and managers
Spanish language ability is a plus
Enthusiasm to work evening or weekend shifts is a bonus
Experience in hospitality, automotive industry, call center, or fast-paced startup is a bonus
Appreciation of cars and/or familiarity with the automotive industry is a nice plus

Benefits

Comp & perks

Medical, dental, vision, and life insurance benefits available the 1st of the month following hire date
Short term and long term disability
Employee assistance program
Reimbursement for a personal health and wellness membership
Generous parental leave
401(k) available upon hire
11 paid holidays
Flexible time off
Matching donations for approved charitable organizations
Group volunteer efforts
Standard company benefits