Implementation Manager

Shopmonkey

. Serve as the main point of contact during a customer’s implementation process .

Posted 9/22/2026full-timeCalifornia • United StatesJuniorMid-Level💰 $60,000 - $70,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service and support capabilities, with a focus on effective communication and project management in a dynamic environment. Possesses knowledge of the automotive industry and familiarity with SaaS business models to drive customer success.

Highest-signal resume keywords

Customer ServiceProject ManagementCreative Problem-SolvingBilingual Spanish/EnglishSaaS Familiarity

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

Clear CommunicationFriendly CommunicationInformative CommunicationSelf-Directed LearningAdaptability

Industry Keywords

Automotive IndustryCustomer ImplementationDynamic EnvironmentCollaborationMultitasking

About the role

Key responsibilities & impact

Serve as the main point of contact during a customer’s implementation process
Deliver top-tier customer service and support across all product areas
Assist in training customers to ensure the successful beginning of a new customer journey
Coordinate deliverables with various internal departments
Communicate thoughtful, customized solutions that help customers move forward and grow their business
Learn the Shopmonkey product suite and automotive industry

Requirements

What you’ll need

At least 2+ years of relevant experience preferred, or automotive industry knowledge and experience
Clear, professional, friendly, and informative communication style
Creative problem-solving ability and willingness to take on new challenges
Exceptional project management skills with a proven ability to multitask
Self-directed learning and high motivation to succeed
Comfort working in a dynamic, collaborative startup environment with ambiguity
Ability to adapt quickly to changing priorities and evolving customer needs
Related education background
Familiarity with SaaS business models and tools
Appreciation for cars and/or familiarity with the automotive industry preferred
Bilingual Spanish/English preferred

Benefits

Comp & perks

Company stock options
Medical, dental, vision, and life insurance benefits available the 1st of the month following hire date
Short term and long term disability
Employee assistance program
Reimbursement for a personal health and wellness membership
Generous parental leave
401(k) available upon hire
11 paid holidays
Flexible time off
Matching donations for approved charitable organizations
Group volunteer efforts