Senior Customer Success Specialist, Key Accounts

ShowMojo

. Build and maintain strong, long-term customer relationships .

Posted 10/22/2026full-timeRemote • PhilippinesSenior💰 $24,960 - $29,120 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing high-value customer accounts and fostering long-term relationships while effectively communicating technical information. Proficient in onboarding customers and ensuring satisfaction with SaaS products and cloud-based software.

Highest-signal resume keywords

Customer Relationship ManagementHigh-Value Account ManagementSaaS Product ExperienceStrong Communication SkillsCustomer Retention Strategies

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer SuccessAccount GrowthSoftware TroubleshootingOnboardingProduct Familiarization

Soft Skills

Relationship BuildingProblem SolvingCollaborationAdaptabilityVerbal Communication

Tools & Technologies

Cloud-Based SoftwareVideo Conferencing ToolsCustomer Feedback Systems

Industry Keywords

Customer ServiceCustomer EngagementTechnical SupportAccount ManagementCustomer Satisfaction

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Build and maintain strong, long-term customer relationships
Manage high-value customer accounts and serve as a point of contact for inquiries, concerns, and escalations
Proactively communicate with customers to understand needs, address challenges, and identify opportunities
Monitor customer satisfaction and account health to support retention
Guide customers through onboarding, software setup, and product familiarization
Help customers understand and use platform features and capabilities
Schedule and lead customer video meetings
Respond to inquiries through email, phone, and other channels
Troubleshoot software concerns, investigate issues, and coordinate with internal teams
Manage escalations and maintain accurate customer records
Collaborate with Sales, Product, Marketing, and other internal teams
Share customer feedback and identify opportunities to improve workflows, engagement, and product adoption

Requirements

What you’ll need

At least 3 years of experience in customer service, Customer Success, or a related customer-facing role
At least 1 year of experience managing high-value customer accounts, preferably involving customer retention, relationship management, escalations, or account growth
Experience working with SaaS products, cloud-based software, or technology platforms, with the ability to learn new systems quickly
Comfortable scheduling, coordinating, and leading video call meetings with customers
Strong written and verbal communication skills, with the ability to build customer relationships and explain technical information clearly
Able to work full time, US business hours.

Benefits

Comp & perks

Budget rate is up to $14 per hour.