Desktop Support Specialist, Secret Clearance Required

SHR Consulting Group

. Provide onsite Tier II desktop and endpoint support to DoD customers .

Posted 9/29/2026full-timeArlington • Virginia • United StatesMid-LevelSenior💰 $115,000 - $135,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in providing Tier II desktop and endpoint support within a DoD environment, including troubleshooting, imaging, and maintaining enterprise Windows desktop systems. Proficient in utilizing ITIL practices and managing endpoint compliance and security standards.

Highest-signal resume keywords

Tier II Technical SupportWindows Desktop EnvironmentsActive Directory SupportITIL 4 FoundationDoD 8570/8140 IAT Level II Certification

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Desktop EngineeringEndpoint AdministrationWorkstation ImagingOperating-System DeploymentSoftware InstallationEndpoint ProvisioningTroubleshooting HardwarePeripheral Device SupportVulnerability RemediationPatch Management

Soft Skills

Customer InteractionDocumentation SkillsProblem-Solving

Tools & Technologies

Remote Support ToolsEnterprise Ticketing SystemsIT Service Management (ITSM) SystemsEndpoint-Management Technologies

Certifications & Qualifications

HDI Desktop Support Technician (HDI-DST)Security+ CE

Industry Keywords

DoD IT EnvironmentSOP DevelopmentDISA STIG ComplianceTechnology RefreshWorkstation Lifecycle Management

Tech Stack

Tools & technologies

Cyber SecurityITSM

About the role

Key responsibilities & impact

Provide onsite Tier II desktop and endpoint support to DoD customers
Troubleshoot desktops, laptops, tablets, zero/thin clients, operating systems, applications, hardware, and peripheral devices
Image and configure Government workstations
Install Government standard operating-system loads and user-specific applications
Install, configure, troubleshoot, and maintain desktop hardware, software applications, operating systems, drivers, monitors, printers, and peripherals
Diagnose and resolve Tier II incidents and service requests within established SLAs
Document troubleshooting activity, resolutions, root-cause information, and customer interactions in the Government-provided ticketing system
Escalate complex incidents to Tier III engineering teams with appropriate technical context
Utilize Government-approved remote support tools
Support CAC, PKI token, MFA, and two-factor authentication activities
Support workstation migrations and technology-refresh initiatives
Maintain device accountability, asset inventories, and equipment records
Support Active Directory and enterprise Windows desktop environments
Support software deployment, endpoint provisioning, and enterprise endpoint-management technologies
Perform workstation vulnerability remediation, patching, configuration updates, re-imaging, and replacement
Validate endpoint compliance with DISA STIGs and applicable organizational security baselines
Support ATO sustainment by documenting endpoint configurations and compliance artifacts
Develop and maintain SOPs, troubleshooting procedures, and support documentation
Coordinate with systems engineers and cybersecurity teams to resolve escalated issues
Provide dedicated onsite desk-side and remote support for supported Pentagon organizations

Requirements

What you’ll need

Minimum 5 years of experience supporting desktop engineering, endpoint administration, or Tier II technical support
Experience supporting a DoD or Federal enterprise IT environment
Experience performing workstation imaging, operating-system deployment, software installation, and endpoint provisioning
Experience supporting enterprise Windows desktop environments and Active Directory
Demonstrated ability to troubleshoot hardware, operating systems, enterprise software, applications, and peripheral devices
Experience supporting technology refresh and workstation lifecycle-management initiatives
Experience using enterprise ticketing and IT Service Management (ITSM) systems
Experience supporting enterprise endpoint-management and Windows deployment technologies
ITIL 4 Foundation
HDI Desktop Support Technician (HDI-DST) or equivalent customer-support certification
Experience supporting enterprise endpoint-management solutions
Experience supporting Windows deployment technologies
Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related discipline
DoD 8570/8140 IAT Level II compliant certification, such as Security+ CE
U.S. Citizenship
Secret security clearance
Ability to obtain and maintain the required clearance level
Valid DoD Common Access Card (CAC)
Must be local to the DC Metro Area with reliable transportation

Benefits

Comp & perks

Competitive salary commensurate with experience and clearance level
Comprehensive medical, dental, and vision coverage
401(k) with company contribution
Paid time off and eleven federal holidays
Certification reimbursement and training support (DoD 8140 baseline and computing environment certifications)
Life and disability insurance
Stable, multi-year programs
Professional certification support
Long-term career growth