IT Technical Intern

Shure Incorporated

. Understand the organization’s IT infrastructure, systems, applications, networks, devices, users, technical requirements, dependencies, and operational challenges .

Posted 10/23/2026internshipHyderabad • IndiaEntry LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates proficiency in IT support, including troubleshooting hardware and software issues, managing user accounts, and maintaining IT infrastructure. Familiar with cybersecurity practices and capable of utilizing automation tools to enhance IT processes.

Highest-signal resume keywords

IT SupportTroubleshootingUser Account ManagementCybersecurity PracticesAutomation Scripting

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Troubleshooting MethodologiesOperating SystemsNetworking ConceptsCybersecuritySoftware DeploymentTechnical DocumentationIT Service ManagementCloud ServicesEndpoint ManagementScripting Technologies

Soft Skills

Customer Service OrientationAttention to DetailCollaboration SkillsCuriosityWillingness to Learn

Tools & Technologies

Microsoft 365Google WorkspaceServiceNowJira Service ManagementPowerShellPythonBashAzureActive DirectoryVPNs

Industry Keywords

IT InfrastructureTechnical SupportAccess ManagementData PrivacyIncident ReportingNetwork TroubleshootingVirtualizationCloud PlatformsAI ToolsIT Policies

Tech Stack

Tools & technologies

AWSAzureCloudCyber SecurityDNSFirewallsITSMLinuxMacOSPythonServiceNowTCP/IP

About the role

Key responsibilities & impact

Understand the organization’s IT infrastructure, systems, applications, networks, devices, users, technical requirements, dependencies, and operational challenges
Assist in providing first-level technical support through ticketing systems, email, chat, phone, or in-person support
Troubleshoot hardware, software, operating system, network, connectivity, access, printing, and application-related issues
Install, configure, maintain, and support computers, laptops, mobile devices, peripherals, operating systems, and business applications
Assist with user account provisioning, access management, password resets, permissions, onboarding, offboarding, and identity-related tasks
Support Microsoft 365, Google Workspace, collaboration tools, enterprise applications, and productivity platforms
Monitor IT systems, services, devices, and alerts and escalate incidents or risks
Assist with network troubleshooting involving TCP/IP, DNS, DHCP, VPNs, Wi-Fi, firewalls, switches, routers, and related infrastructure
Maintain records of hardware, software, licenses, warranties, configurations, users, and IT assets
Use IT service management and ticketing tools to document incidents, requests, troubleshooting steps, resolutions, and follow-up actions
Assist with software deployment, patching, updates, endpoint configuration, backups, and routine maintenance
Support cybersecurity practices including endpoint protection, access control, phishing awareness, vulnerability remediation, secure configuration, and incident reporting
Follow IT policies, procedures, change management practices, security controls, and data protection requirements
Assist with system administration across Windows, Linux, cloud platforms, virtual machines, or other environments
Use PowerShell, Python, Bash, or similar technologies to improve repetitive IT processes
Investigate recurring technical issues, identify root causes, and recommend improvements
Contribute to IT projects including upgrades, migrations, deployments, infrastructure improvements, asset refreshes, and technology evaluations
Explore responsible use of AI tools, automation, and intelligent assistants for IT support and knowledge management
Evaluate AI-generated recommendations for accuracy, security, privacy, reliability, and policy alignment
Create and maintain technical documentation, knowledge base articles, standard operating procedures, user guides, network diagrams, and troubleshooting references
Communicate technical information to technical and non-technical users and provide timely, customer-focused support

Requirements

What you’ll need

Currently pursuing or recently completed a Bachelor's or Master's degree in Information Technology, Computer Science, Information Systems, Cybersecurity, Network Engineering, or a related field
Basic understanding of computer hardware, operating systems, networking concepts, troubleshooting methodologies, and IT service management principles
Knowledge of programming fundamentals and design algorithms
Working knowledge of at least one operating system, such as Windows, Linux, or macOS
Foundational understanding of TCP/IP, DNS, DHCP, VPNs, Wi-Fi, user accounts, access permissions, and common enterprise IT services
Basic familiarity with productivity applications, collaboration tools, cloud services, endpoint devices, and software installation or configuration
Ability to diagnose problems logically, research solutions, follow procedures, document work accurately, and escalate issues appropriately
Strong attention to detail, customer service orientation, ownership, curiosity, collaboration skills, and willingness to learn and accept feedback
Understanding of basic cybersecurity, data privacy, password security, phishing risks, and responsible handling of confidential information
Nice to have: hands-on experience supporting Windows, Linux, macOS, mobile devices, printers, scanners, and other IT equipment
Nice to have: familiarity with Microsoft 365, Azure, Active Directory, Entra ID, Google Workspace, or similar enterprise platforms
Nice to have: exposure to IT service management tools such as ServiceNow, Jira Service Management, Freshservice, Zendesk, or similar platforms
Nice to have: familiarity with networking tools, command-line utilities, remote support tools, monitoring platforms, or diagnostic utilities
Nice to have: experience with PowerShell, Python, Bash, batch scripting, or other automation and scripting technologies
Nice to have: exposure to endpoint management, mobile device management, patch management, software deployment, or configuration management tools
Nice to have: familiarity with cybersecurity tools and practices, including endpoint protection, vulnerability scanning, identity and access management, security monitoring, and incident response
Nice to have: exposure to cloud platforms such as Microsoft Azure, AWS, or Google Cloud
Nice to have: familiarity with virtualization, containers, backup systems, storage, servers, or infrastructure monitoring
Nice to have: experience creating technical documentation, knowledge base articles, process guides, diagrams, or user training materials
Nice to have: exposure to AI assistants, automation tools, prompt engineering, or AI-enabled IT support and knowledge management workflows

Benefits

Comp & perks

Flexible work arrangements
Associate-first culture
Opportunity for all
Equitable candidate experience
Inclusive, diverse, equitable, and accessible work environment