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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in gathering and documenting requirements, analyzing business processes, and supporting the implementation of solutions in retail and e-commerce environments. Proficient in troubleshooting application issues and providing post-go-live support, with a strong foundation in SQL and experience with Manhattan WMOS applications.
Highest-signal resume keywords
Manhattan WMOS Application SupportExpert-Level Proficiency in SQLBusiness Process AnalysisCollaboration with StakeholdersQuality Assurance and User Acceptance Testing
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
SQLManhattan WMOSBusiness Process MappingApplication TroubleshootingProduction DeploymentUNIXLinuxJavaPythonC
Soft Skills
Strong Verbal CommunicationStrong Written Communication
Tools & Technologies
Manhattan WMOS SCPPManhattan ActiveManhattan Labor ManagementYard ManagementSlottingMaterial Handling Equipment IntegrationRobotics SystemsIBM Cognos
Certifications & Qualifications
Bachelor of Science Degree
Industry Keywords
RetailE-CommerceQuality AssuranceUser Acceptance TestingPost-Implementation Support
Tech Stack
Tools & technologiesCognosJavaLinuxOraclePythonSQLUnixC++
About the role
Key responsibilities & impact- Gather and document requirements for internal and external systems
- Analyze and map existing business processes
- Collaborate with business stakeholders and technical teams to support solution development and implementation
- Assist with Quality Assurance (QA) and User Acceptance Testing (UAT)
- Deploy solutions to production after successful QA and UAT testing
- Provide post-go-live support and resolve production issues
- Troubleshoot application issues and support implementations
- Assist with production deployments
Requirements
What you’ll need- Bachelor of Science degree or equivalent qualification
- 3–5 years of relevant experience supporting business applications and operational processes
- Experience in the retail and e-commerce industries is preferred
- Strong verbal and written communication skills
- Hands-on experience in Manhattan WMOS application support and implementation
- Experience with Manhattan WMOS SCPP, version 2011 or later, is preferred
- Experience with Manhattan Active is a plus
- Experience with Manhattan Labor Management, Yard Management, and Slotting is a plus
- Knowledge of Material Handling Equipment (MHE) integration and robotics systems with Manhattan WMOS is a plus
- Ability to gather and document requirements for internal and external systems
- Experience analyzing and mapping existing business processes
- Ability to collaborate with business stakeholders and technical teams to support solution development and implementation
- Expert-level proficiency in SQL
- Good working knowledge of at least one listed programming language
- Ability to troubleshoot application issues, support implementations, and assist with production deployments
- Familiarity with QA, UAT, production releases, and post-implementation support processes
- Desired technology experience includes UNIX, Linux, Java, Python, C, C++, Oracle, and IBM Cognos