Community Manager

Sia

. Own and define the community strategy, including its audience, member value, and growth model .

Posted 9/23/2026contractRemote • California • United StatesMid-LevelSenior💰 $75 - $95 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in community strategy development, including audience engagement, growth modeling, and the establishment of ambassador programs. Proficient in translating community insights into actionable product feedback while fostering a vibrant and self-sustaining community environment.

Highest-signal resume keywords

Community Strategy DevelopmentAmbassador Program CreationCommunity Health Metrics ManagementData-Driven Product InsightsCommunity Engagement and Growth

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Community ManagementEvent OrganizationAutomation and BotsData AnalysisContent CreationUser Story DevelopmentReferral MechanicsPublic CommunicationQualitative Signal InterpretationCommunity-Driven Growth Metrics

Soft Skills

Strong WritingHumor in CommunicationTrust BuildingAdaptabilityCollaboration

Industry Keywords

Community EngagementCreator ProgramsSocial MediaDeveloper RelationsConsumer Product Experience

About the role

Key responsibilities & impact

Own and define the community strategy, including its audience, member value, and growth model
Build and operate a scalable home for highly engaged users
Enable members to organize events and meetups through self-service kits
Collaborate with social, brand, and creative teams to amplify community-created content
Drive adoption in new markets through community-led outreach
Partner with growth on referral and invitation mechanics
Identify and support high-performing creators and advocates
Supply marketing with ongoing authentic user stories
Represent the community internally by surfacing themes, use cases, requests, and friction to Product and Engineering
Own community health metrics including activity, retention, sentiment, and advocate pipeline
Establish effective feedback loops between the product and community
Deliver a self-sustaining community with an effective ambassador program, roadmap-shaping early testers, strong referrals, and real-time product insight

Requirements

What you’ll need

Genuine, personal interest in this category
5+ years in community, social, developer relations, or creator programs
Experience with at least one consumer product at real scale
Experience building at least one ambassador or superuser program from scratch
Experience operating an online community beyond manual moderation, including bots, automation, roles, and escalation paths
Strong writing with a distinct voice
Ability to read a room and use humor effectively in public communications
Comfort working with an organically evolving community
Ability to translate participation data and qualitative signals into actionable product insights
Knowledge of metrics demonstrating community-driven growth
Track record of building trust as a core part of the community experience
Nice to have: experience designing early access or beta programs, building community internationally, or working with a product centered on a character or distinct persona

Benefits

Comp & perks

Remote work option
Temporary contract through 12/31/26, with potential extension