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About the role
Key responsibilities & impact- Define the community strategy for an emerging consumer AI product
- Identify the community audience, member value proposition, and growth model
- Build and scale a trusted home for highly engaged users
- Develop ambassador, advocate, and power-user programs
- Design and test engagement programs that deepen participation and long-term value
- Create scalable programs and toolkits for member-led events and meetups
- Partner with social, brand, and creative teams to amplify community-created content
- Drive adoption in new markets through community-led outreach
- Explore AI-enabled, personalized, and scalable community experiences
- Partner with growth teams on referral and invite mechanics
- Identify creators, advocates, and early adopters producing compelling content
- Convert community participation into advocacy, referrals, and organic growth
- Analyze community behavior, engagement, retention, and advocacy data
- Feed user stories, use cases, and emerging behaviors to marketing and product teams
- Test, learn, and scale community programs
- Serve as the internal voice of the community for Product and Engineering
- Translate user feedback, AI use cases, requests, and friction into actionable product insights
- Identify unexpected product usage patterns and use cases
- Build feedback loops between early adopters and product roadmap teams
- Own community health metrics including activity, retention, sentiment, advocacy, and community-driven growth
- Combine qualitative feedback with behavioral data to identify opportunities and emerging needs
Requirements
What you’ll need- 8+ years of experience across community, social, developer relations, creator programs, product advocacy, or related areas
- Experience supporting at least one consumer technology product at meaningful scale
- Demonstrated experience building an ambassador, advocate, creator, or superuser program from the ground up
- Experience taking community programs from idea to launch, testing what works, and iterating quickly
- Strong interest in artificial intelligence and AI products
- Experience scaling an online community through automation, community roles, governance, escalation paths, and scalable processes
- Strong analytical instincts using community behavior, engagement data, and qualitative feedback
- Ability to translate community insights into actionable recommendations for Product and Engineering
- Strong writing skills and an authentic voice
- Understanding of internet culture and human-centered communication
- Comfort working in an early-stage, evolving environment
- Track record of building trust in community experiences
- Experience building community around AI, generative AI, emerging technology, or highly technical products strongly preferred
- Ideally, experience engaging early adopters or technically curious users around rapidly evolving products
- Direct experience with AI, generative AI, AI-powered consumer products, AI agents, or emerging technology communities is a nice-to-have
- Experience launching or managing beta, early-access, or design-partner programs is a nice-to-have
- Experience using AI, automation, or personalization to improve community engagement or operations is a nice-to-have
- Experience building community internationally is a nice-to-have
- Experience with creator-led or user-generated content ecosystems is a nice-to-have
Benefits
Comp & perks- Remote work option
- Temporary contract expected through 6/30/27, with possible extension
- 40 hours per week
- Confidential handling of applicant information
- Equal opportunity employment
