Technical Support

SICE

. Provide IT helpdesk and technical support remotely and onsite .

Posted 11/12/2026full-timeSouth Yarra • AustraliaJunior💰 A$70,000 - A$80,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in IT Helpdesk Support, including troubleshooting and resolving technical issues with hardware and software. Proficient in administering local servers, managing user accounts, and supporting Microsoft 365 services while ensuring high customer satisfaction.

Highest-signal resume keywords

IT Helpdesk SupportWindows 11 Installation And TroubleshootingMicrosoft 365 SupportVM Server HostingWindows Server Administration

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical SupportServer AdministrationHardware InstallationSoftware TroubleshootingBackup AdministrationAnsibleRed Hat Enterprise LinuxCentOS ServerProgramming FundamentalsVirtualisation

Soft Skills

Excellent Communication SkillsCustomer Satisfaction FocusAttention To DetailGood Organisation SkillsAnalytical Problem-Solving Skills

Tools & Technologies

Microsoft 365Windows Server 2016VMwareMac DesktopMS Office Applications

Industry Keywords

IT HelpdeskTechnical Support RolesSystem MonitoringNetwork ServicesEndpoint Protection

Tech Stack

Tools & technologies

AnsibleLinux

About the role

Key responsibilities & impact

Provide IT helpdesk and technical support remotely and onsite
Administer and maintain local servers
Investigate technical issues and resolve or escalate them in a timely manner
Install and configure computer hardware, operating systems, and applications
Monitor, administer, and maintain computer systems, servers, virtualisation, storage, and network services
Troubleshoot system and network problems and diagnose and solve hardware or software faults
Follow diagrams and written instructions to repair faults or set up systems
Replace parts as required
Set up and maintain user accounts and profiles
Support Microsoft 365 services and resolve password and multi-factor authentication issues
Perform routine backup administration, check backup results, and escalate failures
Support routine patching and endpoint protection activities in accordance with ICT procedures
Provide support, procedural documentation, and relevant reports when required

Requirements

What you’ll need

Formal qualifications in IT would be highly regarded
At least 1 year of experience in IT helpdesk or similar technical support roles
Experience with MS Office applications
Experience with Windows 11 (installation and troubleshooting)
Experience with VM server hosting
Experience with Windows Server 2016 to latest
Experience with Red Hat Enterprise Linux
Experience with CentOS Server
Ansible (desirable)
Mac Desktop knowledge
Programming fundamentals (regardless of language)
Understanding of software and equipment in use
Excellent communication skills, both written and verbal
High focus on customer satisfaction
Initiative and proactiveness
Attention to detail
Good organisation and time management skills
Good analytical and problem-solving skills
Ability to work collaboratively as part of a team as well as independently in an efficient manner

Benefits

Comp & perks

A collaborative, supportive and diverse work environment where everyone has the chance to make a difference.
Hybrid working arrangements in a supportive and diverse work environment
Up to 3 additional days of leave per year
Access to a learning platform for personal and professional growth
Novated leasing
Coaching and wellbeing support through our EAP
Equal Opportunity Employer fostering a diverse, inclusive, and collaborative working environment