Customer Service Representative, Member Care – Part-Time

Sidecar Health

. Handle inbound calls and chats from members about Benefit Amount, plan benefits, and lower-cost care reimbursement .

Posted 10/25/2026part-timeRemote • United StatesMid-LevelSenior💰 $20 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong customer service skills with a focus on empathy and problem-solving while effectively communicating with members. Maintains attention to detail and adaptability in a fast-paced environment, ensuring accurate record-keeping and compliance with established procedures.

Highest-signal resume keywords

Customer Service BackgroundDetail-Oriented Problem SolverPeople-First CommunicationAdaptability in Fast-Moving EnvironmentExperience in Healthcare or Insurance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Claims ProcessingRecord KeepingProblem SolvingBilingual English and Spanish

Soft Skills

EmpathyPositive AttitudeListening SkillsRapport Building

Tools & Technologies

Ticketing ToolsChat Support Tools

Certifications & Qualifications

High School Diploma or Equivalent

Industry Keywords

HealthcareInsuranceMember BenefitsReimbursement

About the role

Key responsibilities & impact

Handle inbound calls and chats from members about Benefit Amount, plan benefits, and lower-cost care reimbursement
Resolve member issues and complaints with empathy, accuracy, and a positive attitude
Build rapport with members by listening carefully and meeting them where they are
Follow established policies and standard operating procedures
Maintain detailed, accurate records
Support process improvements as the member base and product evolve
Take on expanded responsibilities across claims or member escalations as the team grows
Contribute feedback and ideas to help shape the startup team

Requirements

What you’ll need

Candidates must currently reside in Florida, Georgia, North Carolina, Ohio, Texas, or Utah
Availability for 11:00 AM–4:00 PM Eastern Time shift
Attendance required for the full 4-week training period, 9:00 AM–5:30 PM ET
People-first communicator who can answer questions clearly and confidently in writing and by phone
Detail-oriented problem solver
Adaptable and resilient in a fast-moving environment
Strong customer service background
High school diploma or equivalent required
Reliable, stable high-speed internet connection
Private, quiet, distraction-free workspace suitable for confidential member calls
Ability to give full, uninterrupted attention throughout scheduled shifts and training hours
Bilingual English and Spanish is nice to have
Experience in healthcare, insurance, or claims processing is nice to have
Familiarity with ticketing or chat support tools is nice to have

Benefits

Comp & perks

Paid training: 4 weeks
Medical coverage from day one, with 100% of the premium paid by Sidecar for you and your dependents
Choice of an HSA-eligible plan or a $0 deductible plan
$50 a month toward internet, reimbursed through expenses
$50 a month toward phone, reimbursed through expenses
Opportunity to make an impact at a rapidly growing, mission-driven company