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Field Service Technician II – Deployable
Sierra Nevada Corporation. Provide technical support to SNC customers through rapid problem assessment and correction for field units .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates technical support capabilities with a strong understanding of troubleshooting techniques and electrical wiring concepts. Proven ability to build customer relationships and provide onsite training while adhering to deployment and security requirements.
Highest-signal resume keywords
Technical SupportTroubleshooting TechniquesElectrical Wiring ConceptsCustomer ServiceU.S. Security Clearance
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Technical SchematicsDiagramsBlueprintsMaintenance TasksInstallationRepairModificationSoftware UpdatesFirmware UpdatesEquipment Gauges
Soft Skills
Communication SkillsCustomer Relationship ManagementTeam CollaborationMentoring
Tools & Technologies
SpectrometerOscilloscopePitot Static Equipment
Certifications & Qualifications
FCC General Radio Operator License (GROL)Security+Network+CCNAA+
Industry Keywords
Aerospace and Defense IndustryU.S. Department of DefenseU.S. MilitaryOCONUS DeploymentDoD Requirements
About the role
Key responsibilities & impact- Provide technical support to SNC customers through rapid problem assessment and correction for field units
- Document all customer interactions
- Implement or support implementation of approved hardware, software, or training issue changes
- Arrive punctually and be prepared to work scheduled hours
- Travel to remote locations worldwide on relatively short notice
- Perform assigned maintenance tasks with minimal to no supervisory oversight
- Follow the shift lead supervisor's daily taskings, expectations, and priorities
- Install, operate, maintain, repair, and modify SNC products
- Update and track the status of all field-related equipment
- Build and maintain customer relationships
- Provide onsite customer training
- Collaborate with engineering teams to implement solutions and improve product performance
- Guide and support junior technicians
- Perform other duties as assigned
Requirements
What you’ll need- High school diploma or GED equivalent
- 1+ years of experience as a technician or in a related field
- Higher level relevant degree may substitute for experience
- Basic understanding of technical schematics, diagrams, blueprints, manuals, and/or publications
- Experience using troubleshooting techniques
- Understanding of electrical wiring concepts
- Ability to frequently travel outside the continental US, typically for extended periods of time
- Willing to deploy OCONUS on an approximate 90/90 rotation
- Ability to deploy for an extended amount of time to various OCONUS operating locations
- Ability to meet current DoD and Combatant Command requirements for deployed locations
- Successfully pass a pre-deployment medical assessment
- Willing and able to work extended hours, holidays, and shift schedules as required
- Ability to obtain a current/valid passport and obtain a visa to travel internationally
- Current/active Secret U.S. Security Clearance required
- U.S. Citizenship status required
- Associate's degree in a related field of study preferred
- Experience with FCC or FCC General Radio Operator License (GROL) preferred
- Prior experience with Security+, Network+, CCNA, and/or A+ preferred
- Basic understanding of spectrometer, oscilloscope, and/or pitot static equipment gauges preferred
- Background in the Aerospace and Defense Industry, the U.S. Department of Defense, or U.S. Military preferred
- Experience with software and firmware updates for technical equipment preferred
- Strong customer service and communication skills preferred
Benefits
Comp & perks- Medical, dental, and vision plans
- 401(k) with 150% match up to 6%
- Life insurance
- 3 weeks paid time off
- Tuition reimbursement