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Field Service Technician III – Deployable
Sierra Nevada Corporation. Provide technical support to SNC customers for quick problem assessment and corrections for field units .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in technical support, troubleshooting, and maintenance of equipment and integrated systems, with a strong ability to build customer relationships and provide training. Holds an Active Secret U.S. Security Clearance and is prepared for international travel and deployment.
Highest-signal resume keywords
Technical SupportTroubleshooting TechniquesElectrical Wiring ConceptsActive Secret U.S. Security ClearanceCustomer Relationship Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Technical SupportTroubleshooting TechniquesElectrical Wiring ConceptsUnderstanding Technical SchematicsMaintenance and Repair of EquipmentInstallation of SoftwareField Equipment Status TrackingOnsite Customer TrainingBasic IT ConceptsExperience with FCC or FCC GROL
Soft Skills
Effective CommunicationCustomer Relationship BuildingAdaptabilityTeam CollaborationProblem-Solving
Tools & Technologies
SpectrometerOscilloscopePilot Static Equipment GaugesComputer NetworkingIT Concepts
Certifications & Qualifications
Security+Network+CCNAA+
Industry Keywords
Aerospace and Defense IndustryU.S. Department of DefenseU.S. MilitaryOCONUS DeploymentHigh School Diploma or GED
About the role
Key responsibilities & impact- Provide technical support to SNC customers for quick problem assessment and corrections for field units
- Document all customer interactions
- Implement or support implementation of hardware, software, or training issue changes according to approved SNC instructions
- Perform assigned maintenance tasks with minimal to no supervisory guidance/oversight
- Follow shift lead supervisor guidance for daily taskings, priorities, and expectations
- Install, operate, maintain, repair, and modify equipment, integrated systems and subsystems, and software at customer and/or field locations
- Update and track the status of field-related equipment
- Build and maintain effective customer relationships
- Provide onsite customer training
- Travel to remote locations worldwide with relatively short notice
- Perform other duties as assigned
Requirements
What you’ll need- High school diploma or GED equivalent, and typically 3 or more years of relevant experience
- A higher-level degree may substitute for experience
- Related experience may be considered in lieu of required education
- Ability to understand and interpret basic technical schematics, diagrams, blueprints, manuals and/or publications
- Progressive experience using troubleshooting techniques
- Thorough understanding of electrical wiring concepts
- Ability to frequently travel outside the continental US, typically for extended periods of time
- Current/valid passport and ability to obtain a visa to travel internationally
- Successfully pass a pre-deployment medical assessment
- Willing to deploy OCONUS on an approximate 90/90-day rotation
- Active Secret U.S. Security Clearance required
- U.S. Citizenship required
- Associate's degree in a related field preferred
- Experience with FCC or FCC GROL preferred
- Prior experience with Security+, Network+, CCNA and/or A+ preferred
- Basic understanding of spectrometer, oscilloscope and/or pilot static equipment gauges preferred
- Experience with computer basics/networking and overall IT concepts preferred
- Background in the aerospace and defense industry, the U.S. Department of Defense or U.S. military preferred
Benefits
Comp & perks- Medical, dental, and vision plans
- 401(k) with 150% match up to 6%
- Life insurance
- 3 weeks paid time off
- Tuition reimbursement