Senior IT Governance Specialist

SiFi

. Develop and maintain IT governance policies, standards and procedures aligned with ITIL 4 and the SAMA IT Governance Framework .

Posted 10/6/2026full-timeRemote • Saudi ArabiaSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in IT Governance, IT Service Management, and Change Management, with a strong focus on ITIL 4 and SAMA frameworks. Proven ability to manage stakeholder relationships and drive process adoption in a regulated financial services environment.

Highest-signal resume keywords

ITIL 4 Foundation CertificationChange Management Process DesignITSM Platform ExperienceSAMA IT Governance Framework KnowledgeStakeholder Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

IT GovernanceIT Service ManagementChange ManagementGap and Maturity AssessmentsRegulatory ComplianceUser Access Lifecycle ManagementKPI/KRI ProductionRisk ManagementAudit CoordinationProcess Workflow Configuration

Soft Skills

Stakeholder ManagementAbility to Work Under PressureExcellent Written and Spoken English

Tools & Technologies

ServiceNowJira Service ManagementFreshservice

Certifications & Qualifications

ITIL 4 FoundationITIL 4 Managing ProfessionalITIL 4 Strategic LeaderCOBIT 2019ISO/IEC 20000CGEIT

Industry Keywords

BankingPaymentsRegulated Financial ServicesSAMA-regulated Institution

Tech Stack

Tools & technologies

Cyber SecurityITSMServiceNow

About the role

Key responsibilities & impact

Develop and maintain IT governance policies, standards and procedures aligned with ITIL 4 and the SAMA IT Governance Framework
Run gap and maturity assessments against SAMA requirements and own remediation plans through closure
Prepare evidence and coordinate internal audits, external audits and regulatory reviews of IT governance controls
Work with Cybersecurity GRC, Risk and Compliance on shared controls
Co-design, roll out and continuously improve ITSM processes for incident, problem, service request, service level, configuration and asset, and knowledge management
Define and maintain the IT service catalogue, SLAs and OLAs
Monitor third-party and vendor service levels and escalate breaches
Configure process workflows in the ITSM platform and drive adoption
Design and govern the change management framework, including change request standards, risk and impact classification, CAB, standard and emergency changes, and post-implementation reviews
Identify and track IT risks and control gaps arising from technology changes and follow remediation actions through closure
Embed change management processes in team tooling and workflows
Act as process owner while individual change approvals remain with engineering, infrastructure and security leads
Monitor production-change adherence, including approval, testing, segregation, traceability and rollback plans
Track change success rate, failed changes and unauthorized changes and drive improvements
Govern user access lifecycle processes, including joiner, mover and leaver activities
Define and coordinate periodic user access reviews
Govern role-based access, least privilege, privileged access and segregation of duties requirements
Monitor access exceptions, dormant accounts, excessive privileges and unresolved access issues
Coordinate IAM governance and remediation with IT, Engineering, Cybersecurity, HR and system owners
Produce IT governance and service management KPIs/KRIs for management and committees
Track audit findings and regulatory action items and report status to closure

Requirements

What you’ll need

Minimum 6 years of experience in IT governance, IT service management or change management, ideally in banking, payments or another regulated financial services environment
ITIL 4 Foundation certification required
Proven track record designing and governing a change management process, including facilitating CAB, in a live production environment
Strong stakeholder management and ability to drive adoption across engineering, infrastructure and security teams without direct authority
Hands-on experience with ITSM platforms such as ServiceNow, Jira Service Management or Freshservice
Working knowledge of the SAMA IT Governance Framework and related SAMA frameworks
Ability to work under pressure and deliver to short deadlines, such as audit and regulatory submissions
Excellent written and spoken English required
Bachelor's degree in Information Technology, Computer Science, Information Systems or a related field
ITIL 4 Managing Professional or Strategic Leader preferred
COBIT 2019, ISO/IEC 20000 or CGEIT preferred
Experience in a SAMA-regulated institution preferred
Availability during Saudi business hours, Sunday to Thursday

Benefits

Comp & perks

Fully remote
Flexible working hours when urgent incidents or audit deadlines require it